NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Preliminary Troubleshooting
Verify there is enough space available in the disk partitions that NetBackup uses. If
one or more of these partitions is full, NetBackup processes that access the full
partition will fail. The resulting error message depends on the process but you could
see messages such as “unable to access” or “unable to create or open a file.”
Check the following disk partitions:
◆ The partition where NetBackup software is installed (by default, C:\Program
Files\VERITAS).
◆ On the NetBackup master or media server, the partition where the NetBackup (or
Media Manager) databases reside (by default, C:\Program Files\VERITAS).
◆ The partition where the NetBackup processes write temporary files.
◆ The partition where NetBackup logs are stored (by default, C:\Program
Files\VERITAS\NetBackup\logs).
◆ The partition where the operating system is installed.
Use Disk Administrator or Explorer to view disk partition information.
5. Enable verbose logging either for everything or just for areas you think are related to
the problem. See the “Using the Logs and Reports” chapter for information on
verbose logging.
Note If you are using ACS robotic control, the acsssi and acssel processes will
remain running when ltid is stopped. For more information about stopping these
daemons, refer to the Automated Cartridge System (ACS) Appendix in the
NetBackup Media Manager System Administrator’s Guide.
6. On Windows NetBackup servers, verify that the required services and processes are
running:
a. Use the NetBackup Activity Monitor, or the Services application in the Windows
Control Panel, to start the following services if they are not running:
Note To start all of them, execute install_path\NetBackup\bin\bpup.exe.
On NetBackup master servers:
◆ NetBackup Request Manager service
◆ NetBackup Database Manager service
◆ NetBackup Device Manager service (if the system has devices configured)
◆ NetBackup Volume Manager service
◆ NetBackup Client service
Chapter 2, Troubleshooting Procedures 9
NetBackup 4.5 Troubleshooting Guide for Windows