NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 353
Status Codes
1. Examine command output (if available), debug logs, and system logs for messages
related to the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting ltid (the device daemon on UNIX or NetBackup Device Manager
service on Windows).
b. Retry the operation and examine the logs.
2. Issue a robot inventory Contents report to obtain the list of media in the robotic
library. Check to see whether inventory filters have been enabled in the Media
Manager configuration file, since they affect the contents of the media list returned
from the robotic daemon/process. Use a robot test utility or an operating
system/vendor administrative interface to verify the status of media, as needed.
Update the volume configuration and search for the media if it was not in the robotic
library, as needed, and resubmit the request.
Robotic Status Code: 233
Message: Volume is in library, but not in drive domain
Explanation: The media was found in the robotic library, in a domain of the library that is
inaccessible to the drives that are configured in the robot.
Recommended Action: Issue a robot inventory Contents report to obtain the list of media
in the robotic library. Check the device configuration and ensure that the drive addresses
correspond to the correct domain for the media. Correct the device configuration as
needed and restart ltid (the device daemon on UNIX or NetBackup Device Manager
service on Windows). Use a robot test utility or a vendor administrative interface to verify
the status of media, as needed. Update the volume configuration and physically move the
media into the robotic library, as needed, and resubmit the request.
Robotic Status Code: 234
Message: Robot denied access to the resource
Explanation: The media was found in the robotic library, but is being denied access
according to an established security policy.
Recommended Action: Issue a robot inventory Contents report to obtain the list of media
in the robotic library. Use a vendor administrative interface to verify the status of media,
as needed. Delete the media in the volume configuration, or make the volume accessible
through a vendor administrative interface, as appropriate. Update the volume
configuration, as needed, and resubmit the request.
NetBackup 4.5 Troubleshooting Guide for Windows