NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
Media Manager Status Code: 10
Message: invalid barcode
Explanation: A process performing a media-related operation encountered an unknown,
missing, or incompatible barcode.
Recommended Action:
1. Examine command output (if available) and debug logs for a more detailed message
on the error, as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Ensure that the barcode, where requested, is not blank.
3. Ensure that the specified barcodes contain valid characters only: alphanumeric
characters, and the period (.), plus sign (+), and underscore (_). A hyphen (-) is also a
valid character when not the first character in the media ID.
4. Ensure that the number of characters in the barcode does not exceed the maximum
allowed for the robot type.
5. Ensure that the barcode tag in all barcode rules is a subset of a valid, supported
barcode format.
Media Manager Status Code: 11
Message: invalid description
Explanation: The volume description exceeds 25 ASCII characters in length, or contains
unprintable characters.
Recommended Action: When adding or changing a volume record or barcode rule
record, ensure that the description field contains only printable characters and is not
longer than 25 ASCII characters.
Media Manager Status Code: 12
Message: invalid robot type
206 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows