NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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General Test and Troubleshooting Procedures Example 4: Clients in Multiple Networks The network in this example shows a client (mars/meteor) that is a router to clients in another network. The client’s host name on the master server side is mars and the host name presented to the client pluto is meteor. Windows NT/2000 Master Server Policy Client List jupiter mars saturn pluto jupiter NetBackup Configuration 1 Servers Server List: jupiter (master) saturn General Client Name: jupiter NetBackup 4.5 Troubleshooting Guide for Windows .../etc/services 2 bpcd 13782/tcp bpcd bprd 13720/tcp bprd bpdbm 13721/tcp bpdbm vmd 13701/tcp vmd tl8cd 13705/tcp tl8cd odld 13706/tcp odld Example 4: Clients in Multiple Networks Ethernet mars meteor Windows NT/2000 Media Server Windows NT/2000 Client Ethernet NetBackup Configuration 1 Servers Server List: jupiter saturn Client Name: mars .../etc/services 2 bpcd 13782/tcp bpcd bprd 13720/tcp bprd General saturn 36 NetBackup Troubleshooting Guide - Windows NT/2000 pluto Windows NT/2000 Client NetBackup Configuration 1 Servers Server List: jupiter saturn General Client Name: pluto .../etc/services 2 bpcd 13782/tcp bpcd bprd 13720/tcp bprd Notes: 1. The NetBackup Client Properties dialog also has a Network tab with “NetBackup client service port (BPCD)” and “NetBackup request service port (BPRD)” settings that must be the same as the bpcd and bprd settings in the services file. 2. The complete path to the Windows NT/2000 \etc\services file is: %SystemRoot%\system32\drivers\etc\services 3. All other applicable network configuration must also be updated to reflect the NetBackup information. For example, this could include the %SystemRoot%\system32\drivers\etc\hosts file and also WIN and DNS (if used). NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows General Test and Troubleshooting Procedures First, we examine the configuration of the router system. The NetBackup policy client list shows this system as mars because that is the name of the interface to the master server. There is no special configuration to note other than the client name setting. This name must be set to mars, because this is the name that the master server recognizes. The second client, pluto, is also configured no differently than if it were in the same network as the master server. Assuming that all the standard networking files (for example, hosts, DNS, WINS, and routing tables) are set up correctly, all the required network connections can be made. There would be a problem, however, with restoring files from pluto if the mars/meteor system were a type of router that hides the name of the originating host when it routes requests between the two networks. A router between an Ethernet and a token ring network exhibits this behavior. To illustrate what occurs, assume that pluto is on FDDI (token ring) and the server is on Ethernet. If a user on pluto starts a restore, the router could use the name of its network interface to pluto (meteor) as the peername when it forwards the request to the server. The server interprets the request as coming from a host named meteor and does not allow the restore because meteor is not in the client list. To resolve this problem, the administrator creates an altnames directory on the master server and adds a file for meteor to that directory. On a Windows NT/2000 NetBackup server, the file is: install_path\NetBackup\db\altnames\meteor Then, the administrator adds the following line to this file: pluto The master server now recognizes, as legitimate, restore requests that show a peername of meteor and client name of pluto. Refer to the NetBackup System Administrator’s Guide for Windows for more information on altnames configuration. Regardless of the type of router, the configuration for the media server, saturn, is still the same as in example 2. If a media server is involved in a backup or restore for pluto, the master server provides the correct peername and client name for the media server to use in establishing connections. Chapter 2, Troubleshooting Procedures 37 NetBackup 4.5 Troubleshooting Guide for Windows
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Page 3 and 4: Contents NetBackup 4.5 Troubleshoot
Page 9 and 10: Preface Audience Organization NetBa
Page 15 and 16: Introduction 1 This chapter explain
Page 43 and 44: General Test and Troubleshooting Pr
Page 45 and 46: NetBackup Configuration 1 Servers N
Page 49: Windows NT/2000 Master Server Polic
Page 57 and 58: Reports NetBackup 4.5 Troubleshooti
Page 63 and 64: Media Manager Logs NetBackup 4.5 Tr
Page 65 and 66: 64 = Backup Status 128 = Media Devi
Page 69 and 70: NetBackup Status Codes and Messages
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NetBackup 4.5 Troubleshooting Guide
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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E F NetBackup 4.5 Troubleshooting G
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O P NetBackup 4.5 Troubleshooting G
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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