NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
2. On UNIX servers, gather output from the ipcs -a command to see what resources
are currently in use. Check the installed software components and verify that they are
all at a compatible release version.
Device Management Status Code: 7
Message: Error in Sending User Message
Explanation: An attempt was made to send a user message to ltid (the Media Manager
device daemon on UNIX and the NetBackup Device Manager service on Windows) on an
already existing internal message queue used for inter-process communication. But an
error was encountered in the message communications. The error probably indicates a
lack of system resources for message queues.
Recommended Action:
1. Examine command output (if available), debug logs, and system logs for messages
related to the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. On UNIX servers, gather output from the ipcs -a command to see what resources
are currently in use.
Device Management Status Code: 8
Message: Error in Receiving User Message
Explanation: An attempt was made to receive a user message from ltid (the Media
Manager device daemon on UNIX and the NetBackup Device Manager service on
Windows) on an already existing internal message queue used for inter-process
communication. But an error was encountered in the message communications. The error
probably indicates a lack of system resources for message queues. On Windows, this error
can also occur if an internal-system-registered event cannot be opened.
Recommended Action:
316 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows