NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows ◆ install_path\VERITAS\NetBackup\share\external_robot_mappings.txt (Windows) 1. The file does not exist. 2. The file is for a different version of NetBackup. You can find what version it is for by reading the header in the file. 3. The file has a corrupted licensing digest. Recommended Action: Download the latest external mappings files from the VERITAS support website at www.veritas.com. Device Configuration Status Code: 3 Message: The external_drive_mappings file has invalid license info Explanation: The problem concerns one of the following files: ◆ /usr/openv/share/external_drive_mappings.txt (UNIX) ◆ install_path\VERITAS\NetBackup\share\external_drive_mappings.txt (Windows) 1. The file does not exist. 2. The file is for a different version of NetBackup. You can find what version it is for by reading the header in the file. 3. The file has a corrupted licensing digest. Recommended Action: Download the latest external mappings files from the VERITAS support website at www.veritas.com. Device Configuration Status Code: 4 Message: The global device database version is incompatible. Explanation: The Device Configuration wizard is trying to store the global device information on a server that is at the wrong NetBackup server level. Recommended Action: Choose a NetBackup server on which to store the global device information that is running at the same Netbackup version as that used on the host where the device discovery process was executed. Device Configuration Status Code: 5 Message: Cannot synchronize global device database 286 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 287 Status Codes Explanation: There was a failed request to synchronize the global device database with the local drive (ltidevs) or robot (robotic_def) databases. This could be caused by the Media Manager volume daemon / NetBackup Volume Manager Service not running on the global device database host. This could also be caused by conflicting information between the global device database and the local databases mentioned above. Recommended Action: 1. Examine command output (if available), debug logs, and system logs for a more detailed message on the error. a. If not already enabled, enable debug logging by creating the necessary directories/folders (including the tpcommand log). Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. Verify that vmd is running on the global device database host. 3. Examine the device configurations of other hosts sharing the same global device database, looking for conflicts such as duplicate robot numbers with conflicting robot types. Device Configuration Status Code: 6 Message: Robot type is not supported on this platform Explanation: A request was made to add a robot, but the robot type is not supported on the device host. Recommended Action: Check www.veritas.com and product release documentation for supported device configurations. Device Configuration Status Code: 7 Message: Invalid SCSI port number for the robot Explanation: A request was made to add or change the SCSI port number for a robot, but the SCSI port number provided was not valid. Recommended Action: NetBackup 4.5 Troubleshooting Guide for Windows
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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