NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
Recommended Action: Obtain additional information by first creating debug logs and
then attempting to recreate the error. The debug logs to create are as follows:
◆ On the server, bptm, bpbrm, and bpdbm.
◆ On Windows clients, bpbkar.
◆ On other clients, bpcd.
Note To increase the amount of information included in the logs, see “Debug Logs on PC
Clients” on page 46.
NetBackup Status Code: 250
Message: the image was not created with TIR information
Explanation: This is an internal error and should not be seen by customers.
Recommended Action: Obtain detailed troubleshooting information by creating debug
logs for bptm and bpdbm on the server. Then, retry the operation and check the resulting
debug logs.
NetBackup Status Code: 251
Message: the TIR information is zero length
Explanation: For a true-image backup, the client sent no file information to the master
server. NetBackup discovered this condition when it attempted to write the TIR
information to media.
Recommended Action:
1. Check the file list for the policy and the exclude and include lists on the client to verify
that the client has files that are eligible for backup. For example, this status code can
appear if the exclude list on the client excludes all files.
2. To obtain detailed troubleshooting information, create debug logs for bptm and
bpdbm on the server. Then, retry the operation and check the resulting debug logs.
NetBackup Status Code: 252
Message: the error status has been written to stderr
Explanation: If a Vault job fails with a status code greater than 255, it exits with status 252;
the actual Vault status code is written to stderr. This is because status codes greater than
255 are not supported by all operating systems. The Vault job then reports the actual
status code found in stderr (for example, 256) as the job completion status, as seen in the
Activity Monitor.
152 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows