NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

More documents

Recommendations

Info

Status Codes NetBackup 4.5 Troubleshooting Guide for Windows CLIENT_CONNECT_TIMEOUT = 3000 NetBackup Status Code: 24 Message: socket write failed Explanation: A write operation to a socket failed. Recommended Action: 1. Check the NetBackup Problems report for clues on where and why the failure occurred. If you cannot determine the cause from the Problems report, create debug log directories for the processes that could have returned this status code. Then retry the operation and check the resulting debug logs. 2. A possible cause could be a high network load. For example, this has been seen in conjunction with Cannot write to STDOUT when a Windows system that is monitoring network load has detected a high load and sent an ICMP packet to other systems that says the route being used by those systems was disconnected. The log messages were similar to the following: 01/31/96 14:05:23 ruble crabtree.null.com from client crabtree.null.com: ERR - Cannot write to STDOUT. Err no= 242: No route to host 01/31/96 14:05:48 ruble crabtree.null.com successfully wrote backup id crabtree.null.com_0823125016, copy 1, fragment 1, 440864 Kbytes at 628.538 Kbytes/sec 01/31/96 14:05:51 netbackup crabtree.null.com CLIENT crabtree.null.com POLICY Remote3SysFullW SCHED Sirius EXIT STATUS 24 (socket write failed) 3. On Windows, verify that the recommended service packs are installed. 4. This error may occur during a restore to a Novell client. Note the following possible actions: ◆ By default, the value for Novell “Maximum Packet Receive Buffers” may be too low (such as 100). The restore performance may be improved by changing this value to 2000. To change it, issue “SET Maximum Packet Receive Buffers=” at the console, or enter the value in either of the following Novell files: sys:system\startup.ncf or sys:system\autoexec.ncf. ◆ Change to or add the following settings in the Novell sys:system\autoexec.ncf file: SET Maximum Packet Receive Buffers = 4000 SET Maximum Directory Cache Buffers = 4000 SET Maximum Concurrent Disk Cache Writes = 2000 74 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows SET Maximum Concurrent Directory Cache Writes = 2000 SET Maximum Physical Receive Packet Size = 1514 Chapter 4, NetBackup Status Codes and Messages 75 Status Codes NetBackup Status Code: 25 Message: cannot connect on socket Explanation: A process timed out while connecting to another process for a particular operation. This problem can occur when a process tries to connect to the NetBackup Request Manager service or the NetBackup Database Manager service and the service is not running. It can also occur if the network or server is heavily loaded and has slow response time, or if an evaluation license key for NetBackup BusinesServer or DataCenter has expired. Recommended Action: 1. On the Windows master server, verify that the NetBackup Request Manager and NetBackup Database Manager services are running. If these services are not running, start them. If the above services are running, examine the All Log Entries report for the time of the failure to determine where the failure occurred. ◆ If you cannot view the report, or you get a “cannot connect on socket” error when trying to view it, verify again that the NetBackup Database Manager service is running. Then, create a debug log directory for bpdbm, retry the operation, and check the resulting debug log. ◆ If you can view the report and have not found an entry related to this problem, create debug log directories for the related processes that were running when the error first appeared (this process will frequently be bpbrm). Then, retry the operation and check the resulting debug logs. 2. Verify that the server list specifies the correct master server. ◆ On Windows systems, the master server is designated as CURRENT on the Servers tab in the Specify NetBackup Machines dialog. To display this dialog box, start the Backup, Archive, and Restore interface and click Specify NetBackup Machines on the Actions menu. ◆ On Macintosh systems, the master server is the first SERVER entry in the bp.conf file. ◆ On NetWare target and OS/2 clients, the master server name is the first SERVER entry in the bp.ini file. If you change the server list on a master server, stop and restart the NetBackup Database Manager and NetBackup Request Manager services. NetBackup 4.5 Troubleshooting Guide for Windows
Page 1 and 2:
NetBackup 4.5 Troubleshooting Guide
Page 3 and 4:
Contents NetBackup 4.5 Troubleshoot
Page 5 and 6:
Page 7 and 8:
Page 9 and 10:
Preface Audience Organization NetBa
Page 11 and 12:
Page 13 and 14:
Page 15 and 16:
Introduction 1 This chapter explain
Page 17 and 18:
Page 19 and 20:
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38: NetBackup 4.5 Troubleshooting Guide
Page 43 and 44: General Test and Troubleshooting Pr
Page 45 and 46: NetBackup Configuration 1 Servers N
Page 49 and 50: Windows NT/2000 Master Server Polic
Page 57 and 58: Reports NetBackup 4.5 Troubleshooti
Page 63 and 64: Media Manager Logs NetBackup 4.5 Tr
Page 65 and 66: 64 = Backup Status 128 = Media Devi
Page 69 and 70: NetBackup Status Codes and Messages
Page 87: NetBackup 4.5 Troubleshooting Guide
Page 139 and 140:
Page 141 and 142:
Page 143 and 144:
Page 145 and 146:
Page 147 and 148:
Page 149 and 150:
Page 151 and 152:
Page 153 and 154:
Page 155 and 156:
Page 157 and 158:
Page 159 and 160:
Page 161 and 162:
Page 163 and 164:
Page 165 and 166:
Page 167 and 168:
Page 169 and 170:
Page 171 and 172:
Page 173 and 174:
Page 175 and 176:
Page 177 and 178:
Page 179 and 180:
Page 181 and 182:
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Messages NetBackup 4.5 Troubleshoot
Page 189 and 190:
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Page 197 and 198:
Page 199 and 200:
Page 201 and 202:
Page 203 and 204:
Page 205 and 206:
Page 207 and 208:
Page 209 and 210:
Page 211 and 212:
Page 213 and 214:
Page 215 and 216:
Media Manager Status Codes and Mess
Page 217 and 218:
Page 219 and 220:
Page 221 and 222:
Page 223 and 224:
Page 225 and 226:
Page 227 and 228:
Page 229 and 230:
Page 231 and 232:
Page 233 and 234:
Page 235 and 236:
Page 237 and 238:
Page 239 and 240:
Page 241 and 242:
Page 243 and 244:
Page 245 and 246:
Page 247 and 248:
Page 249 and 250:
Page 251 and 252:
Page 253 and 254:
Page 255 and 256:
Page 257 and 258:
Page 259 and 260:
Page 261 and 262:
Page 263 and 264:
Page 265 and 266:
Page 267 and 268:
Page 269 and 270:
Page 271 and 272:
Page 273 and 274:
Page 275 and 276:
Page 277 and 278:
Page 279 and 280:
Page 281 and 282:
Page 283 and 284:
Page 285 and 286:
Page 287 and 288:
Page 289 and 290:
Page 291 and 292:
Page 293 and 294:
Page 295 and 296:
Page 297 and 298:
Page 299 and 300:
Page 301 and 302:
Page 303 and 304:
Page 305 and 306:
Page 307 and 308:
Page 309 and 310:
Page 311 and 312:
Page 313 and 314:
Page 315 and 316:
Page 317 and 318:
Page 319 and 320:
Page 321 and 322:
Page 323 and 324:
Page 325 and 326:
Page 327 and 328:
Page 329 and 330:
Page 331 and 332:
Page 333 and 334:
Page 335 and 336:
Page 337 and 338:
Page 339 and 340:
Page 341 and 342:
Page 343 and 344:
Page 345 and 346:
Page 347 and 348:
Page 349 and 350:
Page 351 and 352:
Page 353 and 354:
Page 355 and 356:
Page 357 and 358:
Page 359 and 360:
Page 361 and 362:
Page 363 and 364:
Page 365 and 366:
Page 367 and 368:
Page 369 and 370:
Page 371 and 372:
Page 373 and 374:
Page 375 and 376:
Page 377 and 378:
Page 379 and 380:
Page 381 and 382:
Page 383 and 384:
Page 385 and 386:
Page 387 and 388:
Page 389 and 390:
Page 391 and 392:
Page 393 and 394:
Page 395 and 396:
Page 397 and 398:
Page 399 and 400:
Page 401 and 402:
Page 403 and 404:
Page 405 and 406:
Page 407 and 408:
Page 409 and 410:
Page 411 and 412:
Page 413 and 414:
Page 415 and 416:
Page 417 and 418:
Page 419 and 420:
Page 421 and 422:
Page 423 and 424:
Page 425 and 426:
Page 427 and 428:
Page 429 and 430:
Page 431 and 432:
Page 433 and 434:
Page 435 and 436:
Figure 6. Starting NetBackup Master
Page 437 and 438:
Figure 7. Backup or Archive to Tape
Page 439 and 440:
Page 441 and 442:
Page 443 and 444:
Backups - Macintosh Clients NetBack
Page 445 and 446:
Page 447 and 448:
Page 449 and 450:
Page 451 and 452:
Restores - NetWare Clients NetBacku
Page 453 and 454:
NetBackup Directories and Files Bac
Page 455 and 456:
Page 457 and 458:
Page 459 and 460:
Page 461 and 462:
Page 463 and 464:
Page 465 and 466:
Startup Process NetBackup 4.5 Troub
Page 467 and 468:
Page 469 and 470:
Barcode Operations NetBackup 4.5 Tr
Page 471 and 472:
Media Manager Components Media Mana
Page 473 and 474:
Page 475 and 476:
Page 477 and 478:
Page 479 and 480:
Page 481 and 482:
Page 483 and 484:
Page 485 and 486:
Robotic Test Utilities C Each of th
Page 487 and 488:
Backup Exec Tape Reader for NetBack
Page 489 and 490:
Page 491 and 492:
Page 493 and 494:
◆ Backup Exec 8.x Device & Media
Page 495 and 496:
Page 497 and 498:
Examples NetBackup 4.5 Troubleshoot
Page 499 and 500:
Page 501 and 502:
Troubleshooting with the Debug Logs
Page 503 and 504:
Page 505 and 506:
Page 507 and 508:
Glossary access control list (ACL)
Page 509 and 510:
ack up backup The act of copying an
Page 511 and 512:
configuration consolidated eject co
Page 513 and 514:
disaster recovery disk disk-image b
Page 515 and 516:
global attributes GDM Dashboard GDM
Page 517 and 518:
inject inport inode install_path jb
Page 519 and 520:
media media access port media host
Page 521 and 522:
NetBackup Device Manager service Ne
Page 523 and 524:
port A location used for transferri
Page 525 and 526:
estore retention level retention pe
Page 527 and 528:
session Session (Vault) shared driv
Page 529 and 530:
tape overhead tape spanning tar tar
Page 531 and 532:
TSH - Tape Stacker Half-inch A Medi
Page 533 and 534:
wildcard characters Microsoft Windo
Page 535 and 536:
Index Numerics 3pc.conf file 123 A
Page 537 and 538:
E F NetBackup 4.5 Troubleshooting G
Page 539 and 540:
O P NetBackup 4.5 Troubleshooting G
Page 541 and 542:
show all

NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Create successful ePaper yourself

Delete template?

Save as template?