NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Device Configuration Status Code: 17 Message: This robot type does not support multiple media types Explanation: An attempt to add or update a robotic drive has failed because there are drives configured in this robotic library with a different drive type. (Some NetBackup robotic library types do not support multiple media types.) Refer to the NetBackup Release Notes or to the NetBackup Media Manager System Administrator’s Guide for more information on which NetBackup robotic library types support multimedia. Recommended Action: 1. Configure all drives for this robotic library with the same drive type. 2. If you are using NetBackup BusinesServer and want a robotic library with multiple media types, contact VERITAS to purchase NetBackup DataCenter. Device Configuration Status Code: 18 Message: Invalid robot type Explanation: On a request to modify the device configuration, the specified robot type was invalid, or it did not match the robot type for the robot associated with the specified robot number. Recommended Action: 1. Check the device configuration for configured robots, and specify the correct robot type applicable for the device configuration information being updated. 2. Examine command output (if available), debug logs, and system logs for a more detailed message on the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 3. Verify that all Media Manager binaries are at a compatible version level. Device Configuration Status Code: 19 Message: Invalid device path name Explanation: On a request to change the device configuration, the specified device path or device name was not valid. 292 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Recommended Action: Chapter 5, Media Manager Status Codes and Messages 293 Status Codes 1. To avoid configuring invalid device paths and device names, use the Device Configuration wizard (on supported device discovery platforms) so that device paths and device names are automatically configured. 2. On Windows hosts, check the operating system configuration or registry for device names and refer to the tpconfig command in NetBackup online help. On UNIX hosts, refer to the appropriate chapter in the NetBackup Device Configuration Guide. Always use no-rewind device files for drives attached to UNIX hosts, and check to ensure that the specified device paths exist as character-special files. Check for detailed errors from the command or user interface output. Device Configuration Status Code: 20 Message: Duplicate device path names Explanation: The same device path name was used for the optical drive character and volume header names. Recommended Action: Refer to the appropriate chapter in the NetBackup Device Configuration Guide to determine which optical drive names should be specified. Device Configuration Status Code: 21 Message: Robot number is already in use Explanation: On a request to add a robot to the device configuration, the robot number was found to be already in use for a different robot. Recommended Action: Check the device configuration on all device hosts for configured robots, and specify a robot number that is not already in use. Use tpautoconf -get_gdbhost to obtain the global device database host, and use the following vmglob -h global_device_database_host -listall to display all devices sharing a common global device database. Device Configuration Status Code: 22 Message: Device path is already in use Explanation: On a request to add or change robot information in the device configuration, the specified robotic device path is already in use for another configured robot. Recommended Action: NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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