NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
a. Verify that the bpcd entries are correct in the services file:
%SystemRoot%\system32\drivers\etc\services
b. Verify that the NetBackup Client Service Port number and NetBackup Request
Service Port number on the Network tab in the NetBackup Configuration dialog
match the settings in the services file. To display this dialog, start the Backup,
Archive, and Restore interface and click Configure on the Actions menu.
The values on the Network tab are written to the services file when the
NetBackup Client service starts.
c. Stop and restart the NetBackup services.
4. See “Testing Media Server and Clients” on page 19 and “Resolving Network
Communication Problems” on page 21.
5. Create a bpcd debug log directory on the server that has the storage unit and retry the
operation. Then, check for additional information in the resulting debug log.
NetBackup Status Code: 206
Message: access to server backup restore manager denied
Explanation: The master server is trying to start a process on another server (or itself) and
the master server does not appear in the Netbackup server list on that server. On a
Windows server, the master is designated on the Servers tab in the Master Server
Properties dialog. To access this dialog, see “Using the Host Properties Window” on
page 40.
Recommended Action:
1. Verify that the master server appears as a server in its own server list as well as being
listed on all media servers.
If you change the server list on a master server, stop and restart the NetBackup
Database Manager and NetBackup Request Manager services.
2. If necessary, create debug log directories for the following processes and retry the
operation. Then, check the resulting debug logs on the master server:
◆ If the error occurred during a backup operation, check the bpsched debug logs.
◆ If the error occurred during a restore operation, check the bprd debug logs.
NetBackup Status Code: 207
Message: error obtaining date of last backup for client
138 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows