NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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NetBackup 4.5 Troubleshooting Guide for Windows General Test and Troubleshooting Procedures 3. Verify basic network connectivity between client and server by pinging from the server to the client and from the client to the server. Use the following command: ping hostname Where hostname is the name of the host as configured in: ◆ NetBackup policy configuration ◆ WINS ◆ DNS (if applicable). ◆ hosts file in the system directory: %SystemRoot%\system32\drivers\etc\hosts (Windows NT/2000) C:\Windows\hosts (default on Windows 98 and 95) If ping succeeds in all instances, it verifies basic connectivity between the server and client. If ping fails, you have a network problem outside of NetBackup that must be resolved before proceeding. As a first step, verify the workstation is turned on, as this is a common source of connection problems with PC workstations. 4. On Microsoft Windows or NetWare clients, check the NetBackup Client service: a. Ensure that the service is active, either by checking the logs (see step b) or as follows: ◆ On Windows NT/2000 clients, use the Services application in the Control Panel to verify that the NetBackup Client service is running and start it if necessary. ◆ On Windows 98 or 95 clients, check the system tray on the taskbar for the NetBackup client icon. If the icon is not there, run the NetBackup Client Job Tracker program from the NetBackup Program folder or the Start menu. When the icon is present, right-click on the icon to start the NetBackup client daemon. ◆ On NetWare clients, enter load bpcd from the NetWare server console to start the NetBackup client daemon. b. Check the bpcd debug logs for problems or errors. See “Using the Logs and Reports” chapter for instructions on enabling and using these logs. c. Verify that the same NetBackup client Service (bpcd) port number is specified on both the NetBackup client and server (by default, 13782). 22 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows General Test and Troubleshooting Procedures ◆ On Microsoft Windows, check the NetBackup Client Service Port number on the Network tab in the NetBackup Client Properties dialog. To display this dialog, start the Backup, Archive, and Restore interface on the client and click NetBackup Client Properties on the File menu. Verify that the setting on the Network tab matches the one in the services file. The services file is located in: %SystemRoot%\system32\drivers\etc\services (Windows NT/2000) C:\Windows\services (Windows 98 and 95) The values on the Network tab are written to the services file when the NetBackup Client service starts. ◆ On NetWare clients, see the BPCD setting in the openv\netback\bp.ini file. ◆ Or, instead of the first bullet under step c, above: On Windows NetBackup servers, see the Client Properties dialog box in the Configure - NetBackup window (see “Using the Host Properties Window” on page 40). Correct the port number if necessary. Then, on Windows clients and servers, stop and restart the NetBackup Client service. On Microsoft Windows 98 or 95 and NetWare clients, stop and restart the NetBackup client daemon (bpcd). Note Do not change NetBackup port assignments unless it is absolutely necessary in order to resolve conflicts with other applications. If you do change them, do so on all NetBackup clients and servers. These numbers must be the same throughout your NetBackup configuration. 5. Verify that the NetBackup Request Service (bprd) Port number on Microsoft Windows and NetWare clients is the same as on the server (by default, 13720). ◆ On Microsoft Windows clients (use the same method as in step c under step 4). ◆ On NetWare clients, see the BPRD setting in the openv\netback\bp.ini file. ◆ Or, instead of the first bullet: On Windows NetBackup servers, set these numbers in the Client Properties dialog box in the Configure - NetBackup window (see “Using the Host Properties Window” on page 40). 6. On a Macintosh client, check NetBackup configuration settings as follows: Chapter 2, Troubleshooting Procedures 23 NetBackup 4.5 Troubleshooting Guide for Windows
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Page 3 and 4: Contents NetBackup 4.5 Troubleshoot
Page 9 and 10: Preface Audience Organization NetBa
Page 15 and 16: Introduction 1 This chapter explain
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Page 43 and 44: General Test and Troubleshooting Pr
Page 45 and 46: NetBackup Configuration 1 Servers N
Page 49 and 50: Windows NT/2000 Master Server Polic
Page 57 and 58: Reports NetBackup 4.5 Troubleshooti
Page 63 and 64: Media Manager Logs NetBackup 4.5 Tr
Page 65 and 66: 64 = Backup Status 128 = Media Devi
Page 69 and 70: NetBackup Status Codes and Messages
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NetBackup 4.5 Troubleshooting Guide
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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E F NetBackup 4.5 Troubleshooting G
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O P NetBackup 4.5 Troubleshooting G
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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