NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 87
Status Codes
◆ Create a bpcd debug log directory (this log is created automatically on Macintosh
clients.)
◆ Increase the debug or log level as explained in the debug log topics in Chapter 3.
2. Retry the operation and examine the resulting logs.
3. This problem can sometimes be due to a corrupt binary.
On a Windows client, check the bpinetd.exe, bpcd.exe, bpbkar32.exe, and
tar32.exe executables located in the install_path\NetBackup\bin folder on the
client. Reinstall the client if these executables are not the same size as on other
Windows clients or are not at the same release level or do not have the same
NetBackup patches applied as other Windows clients.
NetBackup Status Code: 51
Message: timed out waiting for database information
Explanation: The catalog process did not respond within five minutes.
Recommended Action:
1. Verify that the NetBackup Database Manager service is running.
2. Verify that there is space in the file system that contains the NetBackup catalogs.
3. Create bpbrm and bpdbm debug log directories on the server and retry the operation.
4. Look in the debug log files to find more information on the problem.
NetBackup Status Code: 52
Message: timed out waiting for media manager to mount volume
Explanation: The requested volume was not mounted before the timeout expired. This
error can also occur if the volume happens to be a cleaning tape but was not specified as a
cleaning tape.
Another possible cause: if the last available drive has a mount request for a non-backup
(such as a restore), then a backup requiring the same drive is initiated before the mount
completes. This is due to the drive not being reported as busy until the mount completes.
Recommended Action:
NetBackup 4.5 Troubleshooting Guide for Windows