NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Record All Information What Were You Trying to Do When the Problem Occurred? Another important part of defining the problem is to clearly define what you were trying to do in the first place. Some questions to ask here are: ◆ What operation was being attempted? ◆ What method were you using? For example, there is more than one way to install software on a client. There is also more than one possible interface to use for many operations and some operations can even be performed with a script. ◆ What type of server platform and operating system was involved? ◆ If your site uses both master and media servers, was it a master or a media server? ◆ If a client was involved, what type of client was it? ◆ Have you ever performed the operation successfully in the past? If so, what is different now? ◆ What is the service pack level? ◆ Are you using operating system software with the latest fixes supplied, especially those required for use with NetBackup? ◆ Is your device firmware at a level, or higher than the level, at which it has been tested according to the posted device compatibility lists? Record All Information NetBackup 4.5 Troubleshooting Guide for Windows As you define and troubleshoot a problem, always try to capture potentially valuable information, such as: ◆ NetBackup progress logs ◆ NetBackup Reports ◆ NetBackup debug logs ◆ Media Manager debug logs ◆ Error or status messages in dialogs ◆ Check for error or status information in the Event Viewer Application log Record this information for each attempt. A benefit of this approach is that you can compare the results of multiple attempts. It is also useful for others at your site and for customer support in the event that you cannot solve the problem yourself. The“Using the Logs and Reports” chapter explains the various logs. 2 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Record All Information If your troubleshooting attempt is unsuccessful, customer support can provide further assistance. Before calling, have the following information ready. ◆ Product, platform, and device information: ◆ Product and its release level. ◆ Server hardware type and operating system level. ◆ Client hardware type and operating system level, if a client is involved. ◆ Storage units being used, if it is possible that storage units are involved. ◆ If it looks like a device problem, be ready to supply device information, such as the types of robots and drives, and their version levels along with Media Manager and system configuration information. ◆ Software patches to the products that were installed. ◆ Service packs and hotfixes that were installed. ◆ What is the definition of the problem as described earlier in this chapter? Copies of logs or core dumps (if any) can also be required. ◆ Have you had this problem before? If so, was there a successful resolution and what did you try that time? ◆ Has the configuration been changed recently and, if so, what was changed? ◆ If necessary, can you communicate with technical support through ftp, email, or fax? This can be useful for sending things such as copies of logs. “Problem Report Information” on page 5 lists the information you need and also provides methods for gathering information. Chapter 1, Introduction 3 NetBackup 4.5 Troubleshooting Guide for Windows
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Page 3 and 4: Contents NetBackup 4.5 Troubleshoot
Page 9 and 10: Preface Audience Organization NetBa
Page 15: Introduction 1 This chapter explain
Page 43 and 44: General Test and Troubleshooting Pr
Page 45 and 46: NetBackup Configuration 1 Servers N
Page 49 and 50: Windows NT/2000 Master Server Polic
Page 57 and 58: Reports NetBackup 4.5 Troubleshooti
Page 63 and 64: Media Manager Logs NetBackup 4.5 Tr
Page 65 and 66: 64 = Backup Status 128 = Media Devi
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NetBackup 4.5 Troubleshooting Guide
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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E F NetBackup 4.5 Troubleshooting G
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O P NetBackup 4.5 Troubleshooting G
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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