NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 81
Status Codes
◆ On Windows, the master server is designated on the Servers tab in the Master
Server Properties dialog. To display this dialog, see “Using the Host Properties
Window” on page 40.
◆ On Macintosh systems, the master server is the first SERVER entry in the
bp.conf file.
◆ On NetWare target and OS/2 clients the master server name is the first SERVER
entry in the bp.ini file.
If you change the server list on a master server, stop and restart the NetBackup
Database Manager and NetBackup Request Manager services.
3. Status code 40 can also be due to the operator denying a mount request.
NetBackup Status Code: 41
Message: network connection timed out
Explanation: The server did not receive any information from the client for too long a
period of time.
Recommended Action:
1. OnWindows clients, check for the following problems with the bpbkar client
process.
The bpbkar client process is not hung, but due to the files and directories it is
scanning, it has not replied to the server within the Client read timeout or Client
connect timeout period. This has been seen to occur during incremental backups
when directories have thousands of unmodified files.
For this case, use Host Properties on the NetBackup server to change Client connect
timeout or Client read timeout. These settings are on the Timeouts and Universal
Settings tabs, respectively, in the Master Server Properties dialog (see “Using the Host
Properties Window” on page 40). The default for these timeouts is 300 seconds.
You can also monitor CPU utilization to determine if this condition exists.
2. On Windows systems, try the following:
◆ Disable the following file:
install_path\Veritas\NetBackup\bin\admincmd\tracker.exe
◆ Repair hard drive fragmentation. You could try an application called Diskeeper
Lite, which is part of the Windows NT Resource Kit.
◆ Make sure there is enough space available in \temp.
NetBackup 4.5 Troubleshooting Guide for Windows