NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 217
Status Codes
Explanation: A requested operation encountered a case where a volume query did not
return a volume entry matching the search criteria.
Recommended Action:
1. Examine the daemon and reqlib debug logs for a more detailed message on the error,
as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the volume daemon/NetBackup
Volume Manager service, or start vmd with the verbose option, if available.
b. Retry the operation and examine the logs.
2. Ensure that volumes are properly configured on the volume database host that
matches the volume database host configured for the robot or set of standalone
drives. Use tpconfig -d and tpconfig -lsavdbhost to list the configured
volume database hosts. Select the current server (the one you are administering) to be
the same as the host which is the correct volume database host for a targeted device.
3. Update the volume or device configurations, specify the correct volume database
host, modify volume properties, or adjust search criteria as needed so that the volume
query can find a matching volume.
Media Manager Status Code: 36
Message: barcode not unique in database
Explanation: A volume entry being added to or changed in the volume database had a
barcode specified which was a duplicate of the barcode for another volume already in the
volume database. All volumes in a volume database must have a unique barcode.
Recommended Action:
1. Examine command output (if available) and the daemon and reqlib debug logs for a
more detailed message on the error, as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the volume daemon/NetBackup
Volume Manager service, or start vmd with the verbose option, if available.
b. Retry the operation and examine the logs.
NetBackup 4.5 Troubleshooting Guide for Windows