NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Robot Error Status Code: 9 Message: Error in SEMAPHORE operation Explanation: A process was unable to perform a semaphore operation (such as lock or unlock) associated with resources maintained by ltid. (ltid is the Media Manager device daemon on UNIX or the NetBackup Device Manager service on Windows.) Recommended Action: 1. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. On UNIX servers, gather the output of the ipcs -a command to see what resources are currently in use. Robot Error Status Code: 10 Message: Fork failure occurred Explanation: A robotic daemon/process could not create a child process due to a system error. This is probably an intermittent error based on the availability of resources on the system. (This applies to UNIX servers only.) Recommended Action: 1. Restart the device daemon at a later time and investigate system problems that limit the number of processes. 2. Examine the system logs for a more detailed message on the error. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file. Restart the device daemon, then retry the operation and examine the system log file. Robot Error Status Code: 11 Message: System error occurred Explanation: A robotic daemon/process encountered a system error. 362 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 363 Status Codes Recommended Action: Examine the system log for a more detailed message on the error. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file. Restart the device daemon ltid (UNIX) or NetBackup Device Manager service (Windows), then retry the operation and examine the system log file. Robot Error Status Code: 12 Message: Usage error in creating child process Explanation: A robotic daemon/process could not create a child process due to an incompatibility between robotic software components. Recommended Action: 1. Examine system logs for a more detailed message on the error. a. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file. Restart the ltid device daemon (UNIX) or NetBackup Device Manager service. b. Retry the operation and examine the system log file. 2. Verify that all Media Manager binaries are at a compatible version level. Robot Error Status Code: 14 Message: You must be administrator to execute Explanation: A robotic process was started under a user account that was lacking Administrator privileges. This applies to Windows systems only. Recommended Action: Allow robotic daemons to be started automatically as needed by the NetBackup Device Manager service. Ensure that this service is being started from a user account with administrator privilege. Robot Error Status Code: 16 Message: Devices located in multiple domains Explanation: A robotic daemon/process encountered an invalid device configuration, in which drives from different domains were configured to be controlled by a single logical robot. Recommended Action: Display the device configuration using tpconfig -d or a device configuration interface to see the robotic and drive information that is already configured. Ensure that the drive addresses do not span physical domains. Drives can only be NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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O P NetBackup 4.5 Troubleshooting G
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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