NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 113
Status Codes
NetBackup Status Code: 131
Message: client is not validated to use the server
Explanation: The client name, as determined from the connection to the server, did not
match any client name in the NetBackup configuration and there was no altnames
configuration for this client on the master server. A client and server that have multiple
network connections can encounter this problem if the name by which the client is
configured is not the one by which its routing tables direct connections to the server.
Recommended Action:
1. Examine the NetBackup Problems report.
2. Create a debug log directory for bprd and retry the operation. Check the resulting
debug log to determine the connection and client names.
Depending on the request type (restore, backup, and so on.), you may need or want
to:
◆ Change the client’s configured name.
◆ Modify the routing tables on the client.
◆ On the master server, set up an altnames directory and file for this client (see the
NetBackup System Administrator’s Guide for Windows).
3. Review “Verifying Host Names and Services Entries” on page 25.
NetBackup Status Code: 132
Message: user is not validated to use the server
Explanation: None
Recommended Action: None
NetBackup Status Code: 133
Message: invalid request
Explanation: One of two explanations exist.
◆ A request was made that is unrecognized. This usually results from different versions
of NetBackup software being used together.
◆ If a client receives this error in response to a list or restore request, it means that the
DISALLOW_CLIENT_LIST_RESTORE or DISALLOW_CLIENT_RESTORE option
exists in the registry on a Windows NetBackup server. These options deny list and
restore requests from all NetBackup clients.
NetBackup 4.5 Troubleshooting Guide for Windows