NetBackup 4.5 Troubleshooting Guide for Windows - Symantec
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes<br />

<strong>NetBackup</strong> <strong>4.5</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> <strong>for</strong> <strong>Windows</strong><br />

◆ Enter the correct password.<br />

◆ On <strong>Windows</strong> hosts: The exact error can be found in the bpjava-msvc log file. For<br />

more details, refer to the LogonUser function in the section Client/Server Access<br />

Control Functions of the <strong>Windows</strong> NT Plat<strong>for</strong>m Software Developer’s Kit.<br />

<strong>NetBackup</strong> Status Code: 505<br />

Message: Can not connect to the NB-Java authentication service on (host) on the<br />

configured port - configured_port_number.<br />

Explanation: The initial connection from the <strong>NetBackup</strong>-Java interface to its<br />

authentication service is on the port mentioned in the error message. The port is either<br />

being used by another application, or the <strong>NetBackup</strong>-Java interface and its application<br />

server are not configured with the same port. The default port is 13722.<br />

Recommended Action:<br />

1. Compare the bpjava-msvc entry in the /etc/services file with the<br />

SERVER_PORT entry in /usr/openv/java/nbj.conf file. They must match.<br />

2. Ensure that no other application is using the port configured <strong>for</strong> the <strong>NetBackup</strong>-Java<br />

interface.<br />

<strong>NetBackup</strong> Status Code: 506<br />

Message: Can not connect to the NB-Java user service on (host) on port port_number.<br />

Explanation: Once the user name on the login dialog is validated <strong>for</strong> access by the<br />

<strong>NetBackup</strong>-Java authentication service, a <strong>NetBackup</strong>-Java user service is used <strong>for</strong> all other<br />

service requests from the <strong>NetBackup</strong> Administration interface. Communication between<br />

the <strong>NetBackup</strong>-Java interface and user service is attempted on the port number specified<br />

in the error message. Refer to the various port configuration options described in the<br />

<strong>NetBackup</strong> System Administrator’s <strong>Guide</strong> (UNIX or <strong>Windows</strong>).<br />

◆ On UNIX: the port configuration options are specified in the<br />

/usr/openv/netbackup/bp.conf file.<br />

◆ On <strong>Windows</strong>: from the <strong>NetBackup</strong> Administration Console, select Host Properties.<br />

Select Properties from the Actions menu. The General Server tab contains the port<br />

options. For more in<strong>for</strong>mation, refer to the <strong>NetBackup</strong> System Administrator’s <strong>Guide</strong> <strong>for</strong><br />

<strong>Windows</strong>.<br />

Recommended Action:<br />

1. Restart the <strong>NetBackup</strong>-Java interface and log in again.<br />

2. If the problem persists, enable detailed debug logging.<br />

168 <strong>NetBackup</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> - <strong>Windows</strong> NT/2000<br />

<strong>NetBackup</strong> <strong>4.5</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> <strong>for</strong> <strong>Windows</strong>

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