NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup Status Code: 4
Message: archive file removal failed
Explanation: The backup portion of the archive completed was successful but the delete
failed.
Recommended Action: Verify that you have permission to delete the files and that the
read-only flag is not set for the files. Since the backup was successful, you can delete the
files that were backed up (or have the system administrator delete the files if you do not
have the necessary permissions).
NetBackup Status Code: 5
Message: the restore failed to recover the requested files
Explanation: There were errors that caused the restore to fail.
Recommended Action:
1. Ensure that the client’s server list contains entries for the master server and for any
media servers that could be used during a backup or restore.
2. Examine the status on the client for messages on why the restore failed. Also, check
the All Log Entries report on the server.
3. Check ownership and permission on directories where files will be restored.
4. Correct problems that you find and retry the restore.
5. For NetBackup for EMC Fastrax: you may need to increase the
CLIENT_READ_TIMEOUT and CLIENT_CONNECT_TIMEOUT values in the server’s
/usr/openv/netbackup/bp.conf file. Although the optimal time-out values for
your system may be different, the following values may suffice:
CLIENT_READ_TIMEOUT = 3000
CLIENT_CONNECT_TIMEOUT = 3000
The safest approach is to increase the timeout values and rerun the restore. Note,
however, that the Fastrax system may have completed the restore successfully on its
own, even though NetBackup experienced the timeout.
NetBackup Status Code: 6
Message: the backup failed to back up the requested files
Explanation: Errors caused the user backup to fail.
Recommended Action:
58 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows