NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
Recommended Action: Check the device configuration on the targeted device host and
identify the configured robots. On the drive configuration request, specify both the robot
number and robot type that relate to the robot containing the drive.
Device Configuration Status Code: 31
Message: Robot number does not exist
Explanation: On a request to add or update a drive or robot in the device configuration, it
was found that the robot number and robot type specified were not associated with any
configured robots on the targeted device host.
Recommended Action: Check the device configuration on the targeted device host and
identify the configured robots. Every drive that is configured as a robotic drive must
already have its robot configured on that device host. For shared robotic libraries having
robotic control on a remote host, there must be a logical robotic entry that refers to the
remote host having robotic control. Add the robot to the device configuration first, then
add the drive, defining it to be in the robot. If the robot was already configured, specify
the correct robot number and robot type on the drive or robot configuration request.
Device Configuration Status Code: 34
Message: Drive name is already in use by another drive
Explanation: On a request to add or update a drive in the device configuration, the
requested drive path was found to be in use on the targeted device host.
Recommended Action:
1. To avoid configuring paths that are already in use, use the Device Configuration
wizard (on supported device discovery platforms) so that the drive paths are
automatically configured.
2. Before making configuration changes, check the existing drive configuration through
a device configuration interface or run tpconfig -d to determine the drive paths
that are already in use on the targeted device host, and specify a drive path that is not
already in use.
Device Configuration Status Code: 35
Message: Drive name does not exist
Explanation: On a request to update or delete a drive in the device configuration, no
drives having the specified drive name were found on the targeted device host.
Recommended Action: Check the device configuration on the targeted device host and
identify the configured drives. When making drive configuration changes or deletions,
specify the drive name as it is configured, taking care to use the proper case.
296 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows