NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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NetBackup 4.5 Troubleshooting Guide for Windows General Test and Troubleshooting Procedures Note Do not use the Robotic Test Utilities when backups or restores are active. These utilities prevent the corresponding robotic processes from performing robotic actions, such as loading and unloading media. This can cause media mount timeouts and prevent other robotic operations like robotic inventory and inject/eject from working. 6. Add a user schedule to your test policy (the backup window must be open while you are testing). Use a storage unit and media that has been verified in previous steps. 7. Start a user backup and restore of a file by using the client-user interface on the master server. Monitor the status log for the operation. If successful, this operation verifies that client software is functional on the master server. If a failure occurs, check the NetBackup All Log Entries report. To further isolate the problem, check the appropriate debug logs from those listed below. The “Using the Logs and Reports” chapter explains which logs apply to specific client software. Note These logs exist only if you enabled debug logging in step 1. The debug logs are in the install_path\NetBackup\logs\directory. ◆ bpbkar ◆ bpcd ◆ bprd ◆ nbwin ◆ bpinetd 8. Reconfigure your test policy to name a client that is located elsewhere in the network. Use a storage unit and media that has been verified in previous steps. If necessary, install the NetBackup client software. 9. Create debug log directories for the processes listed below. The “Using the Logs and Reports” chapter explains which logs apply to specific client types. ◆ bprd on the server ◆ bpcd on the client ◆ bpbkar on the client ◆ nbwin on the client ◆ bpinetd 10. Perform a user backup and then a restore from the client specified in step 8. 18 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows This verifies: ◆ Communications between the client and master server ◆ NetBackup software on the client If an error occurs, check the following: ◆ All Log Entries report ◆ Debug logs created in the previous step General Test and Troubleshooting Procedures A likely cause for errors is a communications problem between the server and the client. 11. When the test policy operates satisfactorily, repeat specific steps as necessary to verify other clients and storage units. 12. When all clients and storage units are functional, test the remaining policies and schedules that use storage units on the master server. If a scheduled backup fails, check the All Log Entries report for errors, then follow the actions suggested in the status codes chapters. Testing Media Server and Clients If you are using media servers, verify their operation as explained in the following steps. Before proceeding, eliminate all problems on the master server by completing “To Test Master Server and Clients” on page 16. 1. Enable appropriate debug logs on the servers (see the “Using the Logs and Reports” chapter). If you are uncertain which logs apply, enable them all until you solve the problem. Delete the debug log directories when you have resolved the problem. 2. Configure a test policy with a user schedule (set the backup window to be open while you are testing). ◆ Name the media server as the client and a storage unit that is on the media server (preferably a nonrobotic drive). ◆ Add a volume on the volume database host for the devices in the storage unit (master server is recommended for the volume database host). Ensure the volume is in the NetBackup volume pool. ◆ Insert the volume in the drive. If you do not prelabel the volume by using the bplabel command, NetBackup automatically assigns a previously unused media ID. 3. Verify that all NetBackup services are running on the master and media servers. Chapter 2, Troubleshooting Procedures 19 NetBackup 4.5 Troubleshooting Guide for Windows
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Page 3 and 4: Contents NetBackup 4.5 Troubleshoot
Page 9 and 10: Preface Audience Organization NetBa
Page 15 and 16: Introduction 1 This chapter explain
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Page 43 and 44: General Test and Troubleshooting Pr
Page 45 and 46: NetBackup Configuration 1 Servers N
Page 49 and 50: Windows NT/2000 Master Server Polic
Page 57 and 58: Reports NetBackup 4.5 Troubleshooti
Page 63 and 64: Media Manager Logs NetBackup 4.5 Tr
Page 65 and 66: 64 = Backup Status 128 = Media Devi
Page 69 and 70: NetBackup Status Codes and Messages
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NetBackup 4.5 Troubleshooting Guide
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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E F NetBackup 4.5 Troubleshooting G
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O P NetBackup 4.5 Troubleshooting G
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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