NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 89
Status Codes
1. For a Macintosh or NetWare target client, verify that the server is not trying to
connect when a backup or restore is already in progress on the client. These clients
can handle only one NetBackup job at a time.
On a Macintosh, you can check for activity by examining the NetBackupListen file
in the following folder on the startup disk of the Macintosh client:
:System Folder:Preferences:NetBackup:logs:inetd:log.mmddyy
2. Perform “Resolving Network Communication Problems” on page 21.
NetBackup Status Code: 56
Message: client’s network is unreachable
Explanation: An error was returned that the host was unreachable by the client
(WSAENETUNREACH) when performing a system call.
Recommended Action: Try to ping the client from the server. Check the IP address for the
client. If you still have problems, talk to your network administrator.
NetBackup Status Code: 57
Message: client connection refused
Explanation: The client refused a connection on the port number for bpcd. This can occur
because there is no process listening on the bpcd port or there are more connections to the
bpcd port than the network subsystem can handle with the listen() call.
Recommended Action:
1. For Windows NetBackup servers:
a. Make sure the NetBackup client software is installed.
b. Verify that the bpcd and bprd port numbers in the
%SystemRoot%\system32\drivers\etc\services file on the server
matches the setting on the client.
c. Verify that the NetBackup Client Service Port number and NetBackup Request
Service Port number on the Network tab in the NetBackup Client Properties
dialog match the bpcd and bprd settings in the services file. To display this
dialog, start the Backup, Archive, and Restore interface on the server and click
NetBackup Client Properties on the File menu.
The values on the Network tab are written to the services file when the
NetBackup Client service starts.
NetBackup 4.5 Troubleshooting Guide for Windows