NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Explanation: A request was made to the NetBackup Request Manager service or NetBackup Database Manager service by an invalid media server or Windows NetBackup Remote Administration Console. Recommended Action: Examine the NetBackup All Log Entries report for the time of this error to determine which system was trying to connect to the master server. If the server is a valid media server, verify that the storage unit for the media server is defined. Also, verify that the server or Windows NetBackup Remote Administration Console has a server list entry on the master server. Add the media server to the list on the Servers tab in the Master Server Properties dialog (see “Using the Host Properties Window” on page 40). If a server or Windows NetBackup Remote Administration Console has more than one host name (for example, if it has multiple network interfaces), verify that the master server has a server list entry for each of them. If you change the server list on a Windows master server, stop and then restart the NetBackup Request Manager and NetBackup Database Manager services. NetBackup Status Code:NetBackup Status Code: 39 Message: client name mismatch Explanation: The name that the client used in a request to the NetBackup server did not match the client name configured in the policy on the server. Recommended Action: Change either the NetBackup client name setting on the client (see the applicable NetBackup users guide) or the one in the policy configuration on the server so the two match. NetBackup Status Code: 40 Message: network connection broken Explanation: The connection between the client and the server was broken. This status code can also appear if the connection is broken between the master and media server during a backup. Recommended Action: 1. Try pinging the client from the server. If this is not possible, check for loose connections or other network problems. 2. Verify that the server list settings are correct on both the client and the server. If the backup involves a media server, verify that these entries are correct on both the master and media server. For example, if a media server does not have a server list entry for the master, it does not accept connections from the master. 80 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 4, NetBackup Status Codes and Messages 81 Status Codes ◆ On Windows, the master server is designated on the Servers tab in the Master Server Properties dialog. To display this dialog, see “Using the Host Properties Window” on page 40. ◆ On Macintosh systems, the master server is the first SERVER entry in the bp.conf file. ◆ On NetWare target and OS/2 clients the master server name is the first SERVER entry in the bp.ini file. If you change the server list on a master server, stop and restart the NetBackup Database Manager and NetBackup Request Manager services. 3. Status code 40 can also be due to the operator denying a mount request. NetBackup Status Code: 41 Message: network connection timed out Explanation: The server did not receive any information from the client for too long a period of time. Recommended Action: 1. OnWindows clients, check for the following problems with the bpbkar client process. The bpbkar client process is not hung, but due to the files and directories it is scanning, it has not replied to the server within the Client read timeout or Client connect timeout period. This has been seen to occur during incremental backups when directories have thousands of unmodified files. For this case, use Host Properties on the NetBackup server to change Client connect timeout or Client read timeout. These settings are on the Timeouts and Universal Settings tabs, respectively, in the Master Server Properties dialog (see “Using the Host Properties Window” on page 40). The default for these timeouts is 300 seconds. You can also monitor CPU utilization to determine if this condition exists. 2. On Windows systems, try the following: ◆ Disable the following file: install_path\Veritas\NetBackup\bin\admincmd\tracker.exe ◆ Repair hard drive fragmentation. You could try an application called Diskeeper Lite, which is part of the Windows NT Resource Kit. ◆ Make sure there is enough space available in \temp. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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Page 43 and 44: General Test and Troubleshooting Pr
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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E F NetBackup 4.5 Troubleshooting G
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