NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
General Test and Troubleshooting Procedures
Note Do not use the Robotic Test Utilities when backups or restores are active. These
utilities prevent the corresponding robotic processes from performing robotic
actions, such as loading and unloading media. This can cause media mount
timeouts and prevent other robotic operations like robotic inventory and
inject/eject from working.
6. Add a user schedule to your test policy (the backup window must be open while you
are testing). Use a storage unit and media that has been verified in previous steps.
7. Start a user backup and restore of a file by using the client-user interface on the master
server. Monitor the status log for the operation. If successful, this operation verifies
that client software is functional on the master server.
If a failure occurs, check the NetBackup All Log Entries report. To further isolate the
problem, check the appropriate debug logs from those listed below. The “Using the
Logs and Reports” chapter explains which logs apply to specific client software.
Note These logs exist only if you enabled debug logging in step 1. The debug logs are in
the install_path\NetBackup\logs\directory.
◆ bpbkar
◆ bpcd
◆ bprd
◆ nbwin
◆ bpinetd
8. Reconfigure your test policy to name a client that is located elsewhere in the network.
Use a storage unit and media that has been verified in previous steps. If necessary,
install the NetBackup client software.
9. Create debug log directories for the processes listed below. The “Using the Logs and
Reports” chapter explains which logs apply to specific client types.
◆ bprd on the server
◆ bpcd on the client
◆ bpbkar on the client
◆ nbwin on the client
◆ bpinetd
10. Perform a user backup and then a restore from the client specified in step 8.
18 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows