NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows same drive connected to each host. If they are unique drives, run tpconfig -tables on bison and mud and look for the serial number for MyDrive0 and MyDrive1. If the serial numbers are the same, check with the drive vendor to see if it is possible to modify the serial number. If the serial numbers are different, delete the drive on one of the hosts and re-run device discovery there. Device Configuration Status Code: 45 Message: No device found in RSM at the specified location Explanation: On a request to add or change robot information in the device configuration, the specified robotic device path could not be found in the system registry. This status code applies to Windows 2000 systems only. Recommended Action: Use the Media and Device Management interface New Robot or Change Robot display to browse for robots in the system registry, eliminating the need to manually specify device paths or device control parameters. Check the operating system registry for changer names and their associated SCSI paths when manually specifying robotic control information. Check for detailed errors from the command or user interface output. Device Configuration Status Code: 46 Message: Unable to retrieve GUID from RSM api Explanation: On a request to add or change robot information in the device configuration, an error was encountered while attempting to obtain the RSM GUID for the specified device path or device control parameters. (RSM is the Microsoft Removable Storage Manager and GUID is a Global Unique Identifier.) This error code applies to Windows 2000 systems only. Recommended Action: 1. Use the Media and Device Management interface New Robot or Change Robot display to browse for robots in the system registry, eliminating the need to manually specify device paths or device control parameters. 2. Check the operating system registry for changer names and their associated SCSI paths when manually specifying robotic control information. Check for detailed errors from the command or user interface output. Ensure that the Removable Storage service is running. Ensure that the device is present and working properly according to the Removable Storage administration interface. Device Configuration Status Code: 47 Message: Cannot backup/restore global device database files 302 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 303 Status Codes Explanation: There was a failed request to create a backup copy, remove a backup copy, or replace the current copy of the local device databases. This database is globDB, located in /usr/openv/volmgr/database (UNIX) or install_path\Volmgr\database (Windows) on your global device database host. Recommended Action: 1. Examine the daemon debug log and command or interface output for a more detailed message on the system error, as follows. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the volume daemon / NetBackup Volume Manager service, or start vmd with the verbose option. b. Retry the operation and examine the logs. 2. Examine the permissions and check for the existence of the global device database file. Display the device configuration to determine whether or not the database is corrupt, and restore a saved copy of the databases from catalog backups, or delete them and recreate the device configuration as needed. Device Configuration Status Code: 48 Message: RSM is supported only on Microsoft Windows 2000 and later OS versions. Explanation: On a request to make a device configuration change, the RSM (Microsoft Removable Storage Manager) robot type was specified, but the operating system version on the targeted device host does not support RSM devices. Recommended Action: Specify RSM devices only on Windows 2000 or later Windows-based operating systems. Device Configuration Status Code: 49 Message: The global device database host name is invalid. Explanation: On a device configuration request, the global device database host name could not be obtained. The global device database host name is obtained through an internal request that is sent to vmd (the volume daemon on UNIX or the NetBackup Volume Manager service on Windows). This request is likely to fail if vmd is not running on the targeted device host. Recommended Action: NetBackup 4.5 Troubleshooting Guide for Windows
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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