NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
install_path\Volmgr\database (Windows). Display the device configuration to
determine whether or not the database is corrupt, and restore a saved copy of the
databases from catalog backups, or delete them and recreate the device configuration
as needed.
Device Configuration Status Code: 13
Message: Failed reading drive or robot config file
Explanation: A request was made to change or list the device configuration, but an error
was encountered while reading from the device database.
Recommended Action:
1. Examine the daemon debug log and command or interface output for a more detailed
message on the error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the volume daemon / NetBackup
Volume Manager service, or start vmd with the verbose option.
b. Retry the operation and examine the logs.
2. Examine the permissions and check for the existence of the device configuration
database files (ltidevs and robotic_def), located in the directory
/usr/openv/volmgr/database (UNIX) or the folder
install_path\Volmgr\database (Windows). Display the device configuration to
determine whether or not the database is corrupt. Restore a saved copy of the
databases from catalog backups, or delete them and recreate the device configuration
as needed.
Device Configuration Status Code: 14
Message: Invalid drive index
Explanation: A request was made to add, update, or list a drive configuration entry, and
the specified drive index was not associated with a configured drive.
Recommended Action:
1. Display the device configuration to obtain the list of valid drives. Avoid making
device configuration changes from multiple sources simultaneously.
2. If more information is needed, examine the daemon debug log and command or
interface output for a more detailed message on the error.
290 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows