NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Check to see if volumes are defined in the volume database associated with a slot
number zero that may not exist in the robot. Run a robot inventory Show contents of
robot report and observe the starting slot number. If the starting slot number is one (1)
and there is a volume defined in the robot at slot zero (0), delete the volume entry or
move it to standalone so that the remaining available media slots can be utilized.
Media Manager Status Code: 69
Message: failed sending request to vmd
Explanation: A request could not be sent to vmd or to oprd, even though the initial
connection to the server process was successful. (vmd is the Media Manager volume
daemon on UNIX or NetBackup Volume Manager service on Windows, and oprd is the
operator request daemon/process.)
Recommended Action:
1. Examine command output (if available), debug logs, and system logs for a more
detailed message on the error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Check to see whether the vmd or oprd process continued to run once it received the
connection from the requestor. Run netstat -a or an equivalent socket diagnostic
utility. Look at the daemon debug log on the server-side system and the process
status of vmd/oprd to see if the server process is hung up.
Media Manager Status Code: 70
Message: cannot connect to vmd [on host host name]
234 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows