NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows 1. Examine command output, debug logs, and system logs for a more detailed message on the error, as follows. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or by executing the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. Identify the target components (for example, vmd and robotic processes on local or remote hosts) and verify that all Media Manager binaries are at compatible version level. Media Manager Status Code: 7 Message: daemon terminated Explanation: The process is inactive or is terminating (or has terminated) from an event or signal, or as a direct result of a request from an authorized user or process. Recommended Action: If the targeted product component is needed but has terminated, restart the daemons/services on the targeted host. Media Manager Status Code: 8 Message: invalid media ID Explanation: A process performing a media-related operation encountered an empty or incorrectly formatted media identifier, or was passed a media ID that could not be operated on as requested. Recommended Action: 1. Examine command output and debug logs for a more detailed message on the error, as follows. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or by executing the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. Ensure that the media ID, where requested, is not blank. 204 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 205 Status Codes 3. Ensure that the specified media IDs contain valid characters only: alphanumeric characters, and the period (.), plus sign (+), and underscore (_). A hyphen (-) is also a valid character when not the first character in the media ID. 4. If the media is for optical disk, ensure that the media ID of the optical partner is specified and contains only valid characters. 5. If the media ID is for optical disk in a TLM robot, ensure that the format of the ID and partner are “Axxxxxx” and “Bxxxxx,” respectively. 6. If media are specified to be ejected from a library, ensure that they exist in the volume database and are associated with the correct robot number. 7. Ensure that the media ID is from 1 to 6 characters in length. 8. Ensure that a valid media and seed were specified. 9. If the operation is an inventory request for an ACS robot, use the robtest utility to verify that the ACS interface is returning cleaning media IDs both in the query volume list and in the query cleaning volume list. Media Manager Status Code: 9 Message: invalid media type Explanation: A process performing a media-related operation encountered an unknown, missing, or incompatible media type specifier. Recommended Action: 1. If running a robot inventory on a robot of type ACS, LMF, RSM, TLH, or TLM, ensure that the vendor media type returned from the robot control software is supported and recognized by the version of Media Manager that is installed. 2. If using a command line interface directly, verify that a valid media type has been passed, according to vmadd(1m) command line documentation, which applies to all Media Manager command line interfaces. 3. Ensure that an operation valid only for cleaning media has not been requested on a media ID that does not correspond to cleaning tape. 4. Ensure that the media type in all barcode rules is a valid media type or the ordinal zero (0), to represent the default media type. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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