NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Troubleshooting with the Debug Logs
16:11:04.185 [1660.3324] SetRestoreJobProperties: Device Name: \\ADAJ\f$
16:11:04.185 [1660.3324] SetRestoreJobProperties: Path: temp\be_restore
16:11:06.318 [1660.3324] SetBEDrivesToUnknown: Obtained 2 drives
16:11:09.162 [1660.3324] write_BE_restore_progress: sending job status
message to bprd: JOB_START:DELL_2
A portion of the bpcd debug log below shows that the Backup Exec job was successfully
completed:
16:12:17.889 [1660.3324] StartBERestoreJob: Backup Exec Job Status: 5
16:12:17.889 [1660.3324] write_BE_restore_progress: sending job status
message to bprd: JOB_SUCCESS
16:12:19.311 [1660.3324] FreeBELibrary: Successfully unloaded beutil.dll
A portion of the bprd debug log below shows bprd receiving the JOB_START and
JOB_SUCCESS status from bpcd:
16:11:09.162 [2540.3248] close_BE_restore_connection: recieved JOB_START
from bpcd
16:12:17.889 [2540.3248] close_BE_restore_connection: recieved JOB_SUCCESS
from bpcd
16:12:17.889 [2540.3248] close_BE_restore_connection: sending disconnect
request to bpcdor command line.
Examples
NetBackup 4.5 Troubleshooting Guide for Windows
By looking at the debug logs, the exact stage where a file restore problem occurred can be
determined.
Example 1: If the bprestore command did not specify the -F parameter, the bprd
debug log indicates that client_flops has not been set:
16:22:54.735 [3476.2644] restorefiles: clnt_flops = 0
Example 2: If the NetBackup Volume Manager service is not running on the media server
that contains the Backup Exec catalogs corresponding to the image, the bpcd and bptm
debug logs indicate the problem. The following is an example bpcd log on the media
server that contains the Backup Exec catalogs corresponding to the image:
16:25:25.918 [1600.4028] bpcd main: BPCD_RESTORE_IMAGE_FILES_RQST
16:25:25.918 [1600.4028] bpcd_restore_image_files: browse_client= adaj
16:25:25.918 [1600.4028] bpcd_restore_image_files: requesting_client= adaj
16:25:25.918 [1600.4028] bpcd_restore_image_files: destination_client= adaj
16:25:25.918 [1600.4028] bpcd_restore_image_files: client_type= 13
16:25:25.918 [1600.4028] bpcd_restore_image_files: mediaid= BE0001
Appendix D, Backup Exec Tape Reader for NetBackup 487
NetBackup 4.5 Troubleshooting Guide for Windows