NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 301
Status Codes
The global device database has found TLM or ACS robot entries for robot 1, on
hosts bison and mud, but their ACSLS Host or DAS Server did not agree.
Determine which host is running the ACS library software or the DAS software.
Using tpconfig or the administration console, update the robot entry to indicate
the correct ACSLS Server name or DAS host name.
◆ Fatal Global Database consistency error: remote control host mismatch 1 on hosts
bison and mud.
The global device database has found remote robot entries for robot 1 on hosts
bison and mud, but their robot control hosts did not agree. Determine which host
should be the controlling host. Then determine which host is incorrect. Delete the
remote robot entry on the host that is incorrect, and re-run device discovery.
◆ Fatal Global Database consistency error: missing robot control host 1.
The global device database has found a remote robot entry for robot 1, but the
corresponding controlling entry could not be found. Check each of the media
servers in the configuration for a remote robot definition for robot 1. Delete that
robot and re-run device discovery there.
◆ Fatal Global Database consistency error: serial number 1234567 on robot 1 on host
bison, and on robot 2 on host mud.
The global device database has found duplicate robot serial numbers on robot 1
on bison, and robot 2 on mud. This is probably an invalid configuration. First
determine if these are unique robots, or if they are actually the same robot
connected to each host. If they are unique robots, run tpconfig -tables on
bison and mud and look for serial number 1234567 on robot 1 on bison and robot
2 on mud. If these serial numbers are the same, check with the robot vendor to see
if it is possible to modify the serial number. If the serial numbers are different,
delete the robot on one of the hosts and re-run device discovery there.
◆ Fatal Global Database consistency error: drive SSO mismatch MyDrive0 on hosts
bison and mud
The global device database has at least two entries for MyDrive0, one on bison,
and one on mud. One of these two entries states that the drive is shared.
Determine if MyDrive0 should be shared and look for entries that are conflicting.
Run tpconfig -d to determine which of these hosts is incorrect. Delete the
drive on the host that has the incorrect data and re-run device discovery on that
host. If neither of these hosts is incorrect according to the tpconfig -d output,
delete the drive on both hosts and re-run device discovery on both hosts.
◆ Fatal Global Database consistency error: serial number on drive MyDrive0 on
host bison, and on drive MyDrive1 on host mud.
The global device database has found duplicate drive serial numbers on
MyDrive0 on bison, and on MyDrive1 on mud. This is probably an invalid
configuration. First determine if these are unique drives, or if they are actually the
NetBackup 4.5 Troubleshooting Guide for Windows