NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Troubleshooting with the Debug Logs
In the following log file, the message “User canceled a Physical Volume Library
operation” implies that Backup Exec could not get the required media from NetBackup
Media Manager. This can happen when the media is misplaced.
For example: Backup Exec job progress log (BEX09.txt):
Error - Mount failed.
^ ^ ^ ^ ^
User canceled a Physical Volume Library operation.
Unable to acquire device for the specified pool and media
^ ^ ^ ^ ^
User canceled a Physical Volume Library operation.
The adamm.log file in the Backup Exec install path indicates the ADAMM GUID of the
media that was required for the restore. The adamm.log file indicates whether or not the
media was misplaced. In the following example log, the text “MountMedia failure -
requested media not found” indicates that the Backup Exec media having ADAMM GUID
C4B3BBAE-8B29-4823-ACE5-EBD546E1574B was misplaced.
The Backup Exec install path can be obtained from the following registry value:
HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\Install\Path
This is the adamm.log file in the Backup Exec install path:
[1012] 02/05/02 13:52:07 MountMedia failure - requested media not
found.
[1012] 02/05/02 13:50:10 PvlSession::Mount(
{C4B3BBAE-8B29-4823-ACE5-EBD546E1574B}, 1, 1, 4294967295 )
Job ID = 689276194, Job Name = "Restore 2915851e"
Drive Pool = {FFFFFFFF-0000-0000-0000-000000000000} "NetBackup
Drives"
Media Set = {00000009-0004-0000-0000-000000000000} "Backup
Exec and Windows NT Backup Media"
ERROR = 0xA000810F (E_PVL_USER_ABORTED)
How to locate misplaced Backup Exec media
If the media are robotic and have barcodes, plus the robotic library has a barcode reader, a
NetBackup robot inventory update must be run on the robot in which the media reside.
Appendix D, Backup Exec Tape Reader for NetBackup 491
NetBackup 4.5 Troubleshooting Guide for Windows