NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Recommended Action: Obtain additional information by first creating debug logs and then attempting to recreate the error. The debug logs to create are as follows: ◆ On the server, bptm, bpbrm, and bpdbm. ◆ On Windows clients, bpbkar. ◆ On other clients, bpcd. Note To increase the amount of information included in the logs, see “Debug Logs on PC Clients” on page 46. NetBackup Status Code: 250 Message: the image was not created with TIR information Explanation: This is an internal error and should not be seen by customers. Recommended Action: Obtain detailed troubleshooting information by creating debug logs for bptm and bpdbm on the server. Then, retry the operation and check the resulting debug logs. NetBackup Status Code: 251 Message: the TIR information is zero length Explanation: For a true-image backup, the client sent no file information to the master server. NetBackup discovered this condition when it attempted to write the TIR information to media. Recommended Action: 1. Check the file list for the policy and the exclude and include lists on the client to verify that the client has files that are eligible for backup. For example, this status code can appear if the exclude list on the client excludes all files. 2. To obtain detailed troubleshooting information, create debug logs for bptm and bpdbm on the server. Then, retry the operation and check the resulting debug logs. NetBackup Status Code: 252 Message: the error status has been written to stderr Explanation: If a Vault job fails with a status code greater than 255, it exits with status 252; the actual Vault status code is written to stderr. This is because status codes greater than 255 are not supported by all operating systems. The Vault job then reports the actual status code found in stderr (for example, 256) as the job completion status, as seen in the Activity Monitor. 152 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 4, NetBackup Status Codes and Messages 153 Status Codes Recommended Action: For more information on a Vault status code, refer to the NetBackup Troubleshooting Guide or to the Activity Monitor’s troubleshooter. NetBackup Status Code: 254 Message: server name not found in the bp.conf file Explanation: This error should not occur through normal use of NetBackup. Recommended Action: Save all error information and call customer support. NetBackup Status Code: 257 Message: cannot create log file Recommended Action: When a vault session is started, vltrun needs to create log files in the following directories: UNIX: /usr/openv/netbackup/vault/sessions/vault_name Windows: install_path\Netbackup\vault\sessions\vault_name UNIX: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows: install_path \NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session id) Ensure that the following directory exists, is writable by root, and that the disk is not full: UNIX: /usr/openv/netbackup/vault/sessions/vault_name Windows: install_path\NetBackup\vault\sessions\vault_name NetBackup Status Code: 258 Message: a child process failed for an unknown reason Explanation: A child process of the vault job died with an invalid exit status. Recommended Action: Contact customer support and send appropriate logs. NetBackup Status Code: 263 Message: session id assignment failed Explanation: The unique identifier to be assigned to the vault session is bad. Recommended Action: Verify that the session id stored in the session.last file is valid. UNIX: /usr/openv/netbackup/vault/sessions/vault_name/session.last NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Page 115 and 116: NetBackup 4.5 Troubleshooting Guide
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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E F NetBackup 4.5 Troubleshooting G
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O P NetBackup 4.5 Troubleshooting G
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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