NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
1. Examine command output (if available), debug logs, and system logs for messages
related to the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. On UNIX servers, gather the output of the ipcs -a command to see what resources
are currently in use.
Device Management Status Code: 35
Message: Request terminated because media is unavailable (in DOWN drive, misplaced,
write protected or unmountable)
Explanation: A mount request has been canceled because the media being requested is
not available. It may be in a DOWN drive, misplaced, write protected, or unmountable.
Recommended Action: Use robotic inventory or manual means to compare the contents
of media in the robotic library with the volume configuration, and update the
configuration as needed. Determine the physical location of the media. Check integrity of
the drive, drive path, and media if the media is found in a logically DOWN drive. Verify
that the media is not a misconfigured cleaning tape. Move the media into the robotic
library and update the volume configuration if the media was not present in the library.
Set the cartridge tab to allow write access, or request the media with read-only access if
the write protection was the cause of the error.
Device Management Status Code: 36
Message: Request terminated by tpunmount call from another process
Explanation: A request was made to change the limit for the number of times that a
volume can be mounted with write access for one or more volumes in the volume
configuration, and the value specified was not within the acceptable range. The maximum
number of mounts value may also be invalid in the number of mounts/cleanings field of a
barcode rule.
Recommended Action:
326 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows