NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows 5. Verify that the robot number and host in the storage unit configuration matches what is specified in the Media Manager device configuration. 6. Verify that the master server can communicate with the bpcd process on the server that has the storage unit. a. Verify that bpcd is listening on the port for connections. On a Windows NetBackup server, executing netstat -a prints out several lines of output. If bpcd is listening, one of those lines is similar to the following: TCP myhost:bpcd 0.0.0.0:0 LISTENING Do this on the server where the storage unit is connected. b. If bpcd seems to be operating correctly, create bpsched and bpcd debug log directories and retry the operation. Check the resulting debug logs for records of an earlier failure. After each backup, the scheduler checks the storage unit to see how many drives are available (in case the backup caused a drive to be automatically downed). If bpsched cannot communicate with bpcd, it sets the number of available drives in that storage unit to 0 and further backups to that storage unit during this backup session will fail. The number of available drives remains at 0 until the scheduler is initialized again. c. If the cause of the problem is not obvious, perform some of the steps in “Resolving Network Communication Problems” on page 21. NetBackup Status Code: 220 Message: database system error Explanation: The bpdbm process (NetBackup Database Manager service) could not create a directory path for its configuration catalogs due to the failure of a system call. This is usually due to a permission problem or an “out of space” condition. Recommended Action: Create a debug log directory for bpdbm and retry the operation. Check the resulting debug log for information. NetBackup Status Code: 221 Message: continue 144 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 4, NetBackup Status Codes and Messages 145 Status Codes Explanation: This status code is used in coordinating communication between various NetBackup processes and normally does not occur. If the logs show that it is associated with a subsequent error, it usually indicates a communication problem. In this case, concentrate your troubleshooting efforts on the subsequent error. Recommended Action: Determine the cause of the status code that follows this one. NetBackup Status Code: 222 Message: done Explanation: This status code is used in coordinating communication between various NetBackup processes and is normally not seen. If the error logs show that it is associated with a subsequent error, it usually indicates a communication problem. In this case, concentrate your troubleshooting efforts on the subsequent error. Recommended Action: Determine the cause of the status code that follows this one. NetBackup Status Code: 223 Message: an invalid entry was encountered Explanation: A request to the bpdbm process (NetBackup Database Manager service) had invalid or conflicting information. This is usually a result of using software from different versions together, but can also be caused by incorrect parameters on a command. Recommended Action: Verify that all NetBackup software is at the same version level and the command parameters are specified correctly. If neither of these is the problem, obtain detailed troubleshooting information by creating a bpdbm debug log directory and retrying the operation. Check the resulting debug log. NetBackup Status Code: 224 Message: there was a conflicting specification Explanation: A request to the bpdbm process (NetBackup Database Manager service) had conflicting information. This is usually a result of using software from different version levels together. Recommended Action: Verify that all NetBackup software is at the same version level. If that is not the problem, obtain detailed troubleshooting information by creating bpdbm and admin debug log directories and retrying the operation. Check the resulting debug logs. NetBackup Status Code: 225 Message: text exceeded allowed length NetBackup 4.5 Troubleshooting Guide for Windows
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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