NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Explanation: A robotic inject media operation returned a status indicating that the media access port does not contain any cartridges/media. The operator or administrator may not have placed media into the media access port for inject. Recommended Action: 1. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup Device Manager service on Windows). Retry the operation and examine the logs. 2. Coordinate inject/eject operations between all operators and administrators. Robotic Status Code: 221 Message: Media access port already contains media Explanation: A robotic eject media operation returned a status indicating that the media access port contains one or more cartridges. The operator or administrator may not have removed media from the media access port as part of the latest (or a previous) eject operation. Recommended Action: 1. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup Device Manager service on Windows). Retry the operation and examine the logs. 2. Coordinate inject/eject operations between all operators and administrators. Ensure the media access port is empty of media before starting an eject operation. Robotic Status Code: 222 Message: Robotic arm has no addressable holder Explanation: An element of the robot is missing a holder and cannot be used. Recommended Action: 348 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 349 Status Codes 1. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup Device Manager service on Windows). b. Retry the operation and examine the logs. 2. Investigate the state of the physical hardware and correct the holder status for storage, drive, and transport elements as needed. Then, resubmit the request. Robotic Status Code: 223 Message: Robot busy, cannot perform operation Explanation: The robot is busy performing another operation, using resources needed for the requested operation. Recommended Action: Wait until the robot is done performing current external-based requests (including robot inventory and inject/eject media) before starting new requests. Check vendor or operating system administrative interfaces and logs to see if robotic resources are busy. Robotic Status Code: 224 Message: Control daemon connect or protocol error Explanation: A protocol error occurred between robotic and other components. Recommended Action: 1. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup Device Manager service on Windows). b. Retry the operation and examine the logs. 2. Resolve the situation by referring to troubleshooting methods or investigating the system log messages related to the specific error leading to the media mount failure. Verify that all Media Manager binaries are at a compatible version level. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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