NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 221
Status Codes
1. Examine command output (if available) and the daemon and reqlib debug logs for a
more detailed message on the error, as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Identify the robotic process by looking at the robot type, and at the robot host on the
robotic request or the robot host field of the volume being operated on. Verify that the
robotic process used for robotic control is available and handling requests (see table
“Media Manager Daemons and Programs” on page 459).
3. Identify the robot control host by checking the device configuration. There should be
only one configured robot control host for each LMF, TL8, TLD, and TLH robot and
all volumes in the volume configuration should have a robot host that matches the
configured robot control host.
4. Check the system log on the robot control host to see if the robotic process is
processing requests during the time when communications with it are attempted.
Perform “Resolving Network Communication Problems” on page 21.
Media Manager Status Code: 44
Message: failed receiving from robotic software daemon
Explanation: An attempt to read data from a robotic software daemon/process socket
failed.
Recommended Action:
1. Examine command output (if available) and the daemon and reqlib debug logs for a
more detailed message on the error, as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command's verbose option, if available.
b. Retry the operation and examine the logs.
NetBackup 4.5 Troubleshooting Guide for Windows