NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows 4. Set up debug logging: ◆ On Windows clients, create a debug log directory for bpbkar. ◆ On other PC clients except Macintosh, create a debug log directory for bpcd (the bpcd log is created automatically on Macintosh). To increase the amount of information that appears in the logs, see the logging topics in Chapter 3. 5. Retry the operation and check the resulting debug logs. 6. On Novell systems, check the following: ◆ For the nontarget version of NetBackup for NetWare, the backup policy type must be “NetWare”, and the files list should include a forward slash (/) only. There should be nothing else in the files list. To check the policy type and files list, start Backup Policy Management and right-click the name of a policy. Click the Attributes tab to check the policy type; click the Files tab to check the contents of the files list. ◆ For the target version, the backup policy type must be “Standard”, and the policy files list must be formatted as follows: /target_name where a forward slash precedes the variable target_name. To check the policy type and files list, start Backup Policy Management and right-click the name of a policy. Click the Attributes tab to check the policy type; click the Files tab to check the contents of the files list. Note For the target version, the following NetWare message may be another indicator of incorrect policy type (this message would appear in the Novell client’s bpcd log): unable to connect to service, scheduled access not specified Make sure the policy type is set to “Standard”. NetBackup Status Code: 72 Message: the client type is incorrect in the configuration database Explanation: The policy type attribute in the policy configuration indicates that the client is one type, but the installed software is for another type. Recommended Action: Verify that the policy type attribute for the policy is correct. 96 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows NetBackup Status Code: 73 Message: bpstart_notify failed Explanation: The bpstart_notify script returned a nonzero exit code. Recommended Action: Check the bpstart_notify script on the client to see if it performs as desired. NetBackup Status Code: 74 Chapter 4, NetBackup Status Codes and Messages 97 Status Codes Message: client timed out waiting for bpstart_notify to complete Explanation: The bpstart_notify script on the client took too long. Recommended Action: Try to speed up the bpstart_notify script or set Backup Start Notify Timeout on the server to a value that is larger than the default. Use the Master Server Properties window to set Backup Start Notify Timeout (see “Using the Host Properties Window” on page 40). NetBackup Status Code: 75 Message: client timed out waiting for bpend_notify to complete Explanation: The bpend_notify script on the client took too long. Recommended Action: Try to speed up the bpend_notify script or set Backup End Notify Timeout on the server to a value that is larger than the default. Use the Master Server Properties window to set Backup End Notify Timeout (see “Using the Host Properties Window” on page 40). NetBackup Status Code: 77 Message: execution of the specified system command returned a nonzero status Explanation: An immediate command returned a nonzero status. Recommended Action: 1. Verify that the command is specified correctly. 2. For NetBackup ServerFree Agent only: The policy file list may contain files that do not reside within a file system that was designated as the frozen image source. For a frozen image method to be applied to the backup of individual files, the frozen image source must be a file system (not a raw partition or Volume Manager volume) and the files in the policy file list must reside within that file system. 3. Execute the command manually to see if the desired result is produced. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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