NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 203
Status Codes
Explanation: A Media Manager command was executed with improper options or there is
an incompatibility between components or versions of the product.
Recommended Action:
1. Examine command output, debug logs, and system logs for a more detailed message
on the error, as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Check the usage statement for expected usage and compare with the parameters
being sent to start the new process.
3. Verify that all Media Manager binaries are at a compatible version level.
Media Manager Status Code: 5
Message: daemon resources are busy
Explanation: A requested operation could not be processed because resources were busy.
Recommended Action: Check the status of any resources used by the requested
operation. On a robotic inventory request, verify that the inventory operation completes
within the allotted time (7 minutes for robot types ACS, LMF, RSM, TLH, TLM, TS8, TSD,
TSH, and 32 minutes for other robot types).
Media Manager Status Code: 6
Message: invalid protocol request
Explanation: An invalid request was sent to a Media Manager robotic process or operator
request process.
Recommended Action:
NetBackup 4.5 Troubleshooting Guide for Windows