NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 331
Status Codes
Explanation: On a request to assign, reserve, or scan a drive, the targeted device host
determined that it was not the scan host for the drive, so the request was refused (to be
retried by the caller).
Recommended Action:
1. If problems are encountered as a result of the reported error, check for
communication, configuration, and system problems among the associated hosts.
Display the device configurations on the affected hosts to determine the role that each
host is handling for drive sharing. Identify the DA (drive allocation) host as the
volume database for the residence in which the drives are configured. Identify the
current scan host for the drive by sending a vmdareq call to the DA host.
2. Examine command output (if available), debug logs, and system logs for messages
related to the error. Enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE option in
the vm.conf file and restarting ltid (the device daemon on UNIX or NetBackup
Device Manager service on Windows). Configure scan ability priorities for assigning
scan hosts by changing the Media Manager configuration, so that less network
connections need to be maintained, and greater system load is placed on hosts more
capable of servicing the load.
Device Management Status Code: 49
Message: Tape file path exceeds 255 character maximum
Explanation: On a tape mount request, the file name associated with the request exceeded
255 characters.
Recommended Action: When requesting a tape mount, ensure that the file name does not
exceed 255 ASCII characters in length. If the mount requests are coming from an
application, request an application change to use a shorter file name, or if needed, install
the product in a directory/folder that will not cause the file name limit to be exceeded.
Device Management Status Code: 50
Message: No action pending for given mount index
Explanation: On a request to obtain the pending action for a mount request, there was no
known pending action associated with the request.
Recommended Action: Use a device monitor interface to display requests that have
pending actions. Perform requests (like assign, deny, display, or resubmit) only on
requests that have pending actions.
NetBackup 4.5 Troubleshooting Guide for Windows