NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 251
Status Codes
Media Manager Status Code: 98
Message: rule database truncate operation failed
Explanation: The system call ftruncate(3C) failed during an attempt to rewrite the
barcode rule database during a barcode rule change/delete operation.
Recommended Action:
1. Examine command output (if available) and debug logs for a more detailed message
on the system error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Investigate the integrity of the file system and barcode rule database: on UNIX,
/usr/openv/volmgr/database/ruleDB; on Windows,
install_path\Volmgr\database\ruleDB.
Media Manager Status Code: 99
Message: user is not valid for this host
Explanation: A request was made to add or change a volume pool, and the specified
UNIX user ID could not be found on the system that originated the request.
Recommended Action:
1. Examine command output (if available) and debug logs for a more detailed message
on the error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. On the UNIX host where the request originated, check the system user configuration
and ensure that add/change pool requests include only valid user IDs. No validation
is attempted for user IDs in volume pools on Windows.
NetBackup 4.5 Troubleshooting Guide for Windows