NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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NetBackup 4.5 Troubleshooting Guide for Windows
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the volume daemon/NetBackup Volume
Manager service, or start vmd with the verbose option.
b. Retry the operation and examine the logs.
3. Correct the vmd security configuration by adjusting the authentication configuration,
the AUTHORIZATION_REQUIRED entry, and SERVER entries.
4. If an authentication problem (rather than a configuration issue) is suspected, do the
following:
a. Ensure that the authentication libraries exist:
Windows:
install_path\NetBackup\lib\libvopie.dll
install_path\NetBackup\lib\libnoauth.dll
UNIX (except HP-UX):
/usr/openv/lib/libvopie.so
/usr/openv/lib/libnoauth.so
UNIX (HP-UX only):
/usr/openv/lib/libvopie.sl
/usr/openv/lib/libnoauth.sl
b. Check the methods_allow.txt files on the systems that are having problems to
ensure that authentication is enabled. The files are in the following locations:
Windows: install_path\NetBackup\var\auth
UNIX: /usr/openv/var/auth
c. On the systems that are having the authentication problem, remove the remote
host that is not being authenticated from the methods_allow.txt file.
For example, if Host A and Host B are having the problem, remove Host A from
the file on Host B, and vice versa.
Retry the operation.
◆ If the problem still exists, there are connection problems not related to
authentication.
◆ If connections are now successful, proceed to the next step.
264 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows