NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Troubleshooting with the Debug Logs NetBackup 4.5 Troubleshooting Guide for Windows 16:25:25.918 [1600.4028] bpcd_restore_image_files: keyword= 22 16:25:25.918 [1600.4028] bpcd_restore_image_files: obj_desc= NULL 16:25:25.918 [1600.4028] bpcd_restore_image_files: keep= 1 16:25:25.918 [1600.4028] bpcd_restore_image_files: progress_file= /G/nb/NetBackup/logs/user_ops/adonijah/logs/NBWIN008 16:25:25.918 [1600.4028] bpcd_restore_image_files: rename_file= NONE 16:25:25.918 [1600.4028] bpcd_restore_image_files: commit= 0 16:25:25.918 [1600.4028] bpcd_restore_image_files: dirByteCount= 0 16:25:25.918 [1600.4028] bpcd_restore_image_files: tempDirectory= NONE 16:25:25.918 [1600.4028] bpcd_restore_image_files: mountDatabase= 0 16:25:25.918 [1600.4028] bpcd_restore_image_files: beFilePathLen= 19 16:25:25.918 [1600.4028] bpcd_restore_image_files: beRedirectionPath= \f$\temp\be_restore 16:25:25.918 [1600.4028] createProcessWithOutput: CreateProcess of >D:\nb\NetBackup\bin\bptm.exe -guid -ev BE0001 -cmd< 16:26:03.431 [1600.4028] MediaID2MediaGuid: Error - can’t get GUID from string Cannot 16:26:03.431 [1600.4028] MediaID2MediaGuid: couldn’t obtain media guid for Backup Exec media id BE0001 The following is an example bptm log on the media server that contains the Backup Exec catalogs corresponding to the image: 16:26:03.411 [3672.3924] vmd_connect: unable to connect to vmd: Error number: (10061) 16:26:03.411 [3672.3924] query_one_volume: query_onevol request status: cannot connect to vmd (70) 16:26:03.421 [3672.3924] GetMediaGuid: Media Manager error 70, cannot connect to vmd, host = dell_2 The bptm log above indicates that it could not connect to vmd, perhaps because vmd was not running. Example 3: If the Backup Exec services are not running on the media server that contains the Backup Exec catalogs corresponding to the image, the progress log contains the following text: 16:21:14 12/7/2001: Restore Started 16:21:16 (97.xxx) Media id BE0001 is needed for the restore. 16:21:17 (97.001) Restoring from image created 12/07/2001 01:31:38 PM 488 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Troubleshooting with the Debug Logs 16:21:19 (97.001) Unable to start Backup Exec restore job on host DELL_2. Unable to connect to the Backup Exec engine on host DELL_2 16:21:19 (97.001) Status of restore from image created 12/07/2001 01:31:38 PM = the restore failed to recover the requested files 16:21:21 (97.xxx) INF - Status = the restore failed to recover the requested files. The above text indicates that the Backup Exec services are not running on media server dell_2. Example 4: If a Backup Exec restore job has been launched with an invalid restore path, the bpcd log file indicates the error. In the example below, the user intends to redirect to D:\public\restored on a Windows machine. The path should be specified as \D$\public\shared (if D: is shared as D$). However, the path was incorrectly specified as D:\public\restored. The bpcd log below shows the error: 16:26:59.684 [1516.1420] bpcd main: BPCD_RESTORE_IMAGE_FILES_RQST 16:26:59.684 [1516.1420] bpcd_restore_image_files: browse_client= redeemer 16:26:59.684 [1516.1420] bpcd_restore_image_files: requesting_client= redeemer 16:26:59.694 [1516.1420] bpcd_restore_image_files: destination_client= redeemer 16:26:59.694 [1516.1420] bpcd_restore_image_files: client_type= 13 16:26:59.694 [1516.1420] bpcd_restore_image_files: mediaid= ISV181 16:26:59.694 [1516.1420] bpcd_restore_image_files: keyword= 7 16:26:59.694 [1516.1420] bpcd_restore_image_files: obj_desc= NULL 16:26:59.694 [1516.1420] bpcd_restore_image_files: keep= 1 16:26:59.694 [1516.1420] bpcd_restore_image_files: progress_file= /D/VERITAS/NetBackup/logs/user_ops/birk/logs/NBWIN001 16:26:59.694 [1516.1420] bpcd_restore_image_files: rename_file= NONE 16:26:59.694 [1516.1420] bpcd_restore_image_files: commit= 0 16:26:59.694 [1516.1420] bpcd_restore_image_files: dirByteCount= 0 16:26:59.694 [1516.1420] bpcd_restore_image_files: tempDirectory= NONE 16:26:59.694 [1516.1420] bpcd_restore_image_files: mountDatabase= 0 16:26:59.694 [1516.1420] bpcd_restore_image_files: beFilePathLen= 18 16:26:59.694 [1516.1420] bpcd_restore_image_files: beRedirectionPath= D:\Public\Restored Appendix D, Backup Exec Tape Reader for NetBackup 489 NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Page 451 and 452: Restores - NetWare Clients NetBacku
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Page 455 and 456: NetBackup 4.5 Troubleshooting Guide
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Page 471 and 472: Media Manager Components Media Mana
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Page 487 and 488: Backup Exec Tape Reader for NetBack
Page 493 and 494: ◆ Backup Exec 8.x Device & Media
Page 497 and 498: Examples NetBackup 4.5 Troubleshoot
Page 501: Troubleshooting with the Debug Logs
Page 507 and 508: Glossary access control list (ACL)
Page 509 and 510: ack up backup The act of copying an
Page 511 and 512: configuration consolidated eject co
Page 513 and 514: disaster recovery disk disk-image b
Page 515 and 516: global attributes GDM Dashboard GDM
Page 517 and 518: inject inport inode install_path jb
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Page 523 and 524: port A location used for transferri
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Page 529 and 530: tape overhead tape spanning tar tar
Page 531 and 532: TSH - Tape Stacker Half-inch A Medi
Page 533 and 534: wildcard characters Microsoft Windo
Page 535 and 536: Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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