NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
1. Examine the daemon and reqlib debug logs for a more detailed message on the error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the volume daemon/NetBackup Volume
Manager service, or start vmd with the verbose option.
b. Retry the operation and examine the logs.
2. Ensure that volumes are properly configured on the volume database host that
matches the volume database host configured for the robot or set of standalone
drives. Use the tpconfig -d and tpconfig -lsavdbhost commands to list the
configured volume database hosts. Select the current server (the one you are
administering) to be the same as the host which is the correct volume database host
for a targeted device.
3. Update the volume or device configurations, specify the correct volume database
host, modify volume properties, or adjust search criteria as needed so that the
requested operation can find the requested volume pool. Investigate inconsistencies
between the volume database and the volume pool database, and restore or correct
those databases from a previous state as needed.
Media Manager Status Code: 110
Message: pool database truncate operation failed
Explanation: The system call ftruncate(3C) failed during an attempt to rewrite the
volume pool database during a volume pool add/change/delete operation.
Recommended Action:
1. Examine command output (if available) and debug logs for a more detailed message
on the system error.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or execute the
command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Investigate the integrity of the file system and volume pool database,
/usr/openv/volmgr/database/poolDB (UNIX) or
install_path\Volmgr\database\poolDB (Windows).
256 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows