NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Device Configuration Status Codes
Chapter 5, Media Manager Status Codes and Messages 285
Status Codes
These status codes appear in exit status and command output for the tpconfig and
tpautoconf commands, and in system or debug logs. These codes are also presented by
programs that call tpconfig and tpautoconf, such as media and device management
user interfaces and the vmoprcmd command.
Device Configuration Status Code: 0
Message: Success
Explanation: A requested operation was successfully completed.
Recommended Action: None.
Device Configuration Status Code: 1
Message: Cannot execute command, permission denied
Explanation: The process was started by a user or process that did not have root
privileges (on UNIX) or administrator privileges (on Windows), or the global device
database host name could not be set.
Recommended Action:
1. If desired, give the user or process administrator privileges (on Windows) or root
privileges (on UNIX) and reissue the device configuration request.
2. If the volume daemon (UNIX) or NetBackup Volume Manager service (Windows) is
not running, start it and retry the operation that tried to set the global device database
host name, such as during an install.
3. Establish a common global device database host name as follows:
◆ Run tpautoconf -get_gdbhost on other hosts.
◆ Set the global device database host name with
tpautoconf -set_gdbhost host_name
where host_name is the host name returned by tpautoconf -get_gdbhost.
Device Configuration Status Code: 2
Message: The external_robot_mappings file has invalid license info
Explanation: The problem concerns one of the following files:
◆ /usr/openv/share/external_robot_mappings.txt (UNIX)
NetBackup 4.5 Troubleshooting Guide for Windows