NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 207
Status Codes
Explanation: A requested operation encountered a case where a specified robot type or a
volume’s robot type differed from the type of robot required to perform the operation in
the current configuration.
Recommended Action:
1. Examine command output (if available) and debug logs for a more detailed message
on the error, as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the daemons/services, or by executing
the command’s verbose option, if available.
b. Retry the operation and examine the logs.
2. Specify a robot type that supports the volume’s media type.
3. Check the volume database and ensure that the specified robot type agrees with that
for all volumes having the specified robot number.
4. If a robot type is required for the requested operation, ensure that a robot type has
been specified.
Media Manager Status Code: 13
Message: invalid robot number
Explanation: The robot number was not specified or was not within the allowable range.
Recommended Action: Specify a robot number in the range of 0 to 32767.
Media Manager Status Code: 14
Message: invalid robot host
Explanation: A requested operation encountered a case where the robot control host was
either not specified, not valid for the given robot type, not in an acceptable format, or
exceeded the allowed length of a robot control host name.
Recommended Action:
NetBackup 4.5 Troubleshooting Guide for Windows