NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
1. Verify that you have read access to the files. Check the status on the client for
messages on why the backup failed. Correct problems and retry the backup.
2. On Windows clients, verify that the account used to start the NetBackup Client
service has read access to the files.
Chapter 4, NetBackup Status Codes and Messages 59
Status Codes
3. On Macintosh clients, this code can be due to multiple backups being attempted
simultaneously on the same client. Some possible solutions are:
◆ Adjust the backup schedules.
◆ If the client is only in one policy, set the policy attribute, Limit jobs per policy, to 1.
◆ Set the NetBackup global attribute, Maximum jobs per client, to 1 (note that this
limits all clients in all policies).
NetBackup Status Code: 7
Message: the archive failed to back up the requested files
Explanation: Errors caused the user archive to fail.
Recommended Action: Verify that you have read access to the files. Check the status on
the client for messages on why the archive failed. Correct problems and retry the archive.
On Windows clients, verify that the account used to start the NetBackup services has read
access to the files.
NetBackup Status Code:NetBackup Status Code: 9
Message: an extension package is needed but was not installed
Explanation: A NetBackup extension product is required in order to perform the
requested operation.
Recommended Action: Install the required extension product.
NetBackup Status Code: 10
Message: allocation failed
Explanation: Allocation of system memory failed because there is insufficient system
memory available. This could be caused by the system being overloaded with too many
processes and not enough physical or virtual memory.
Recommended Action: Free up memory by terminating unneeded processes that
consume memory. Add more swap space or physical memory.
NetBackup 4.5 Troubleshooting Guide for Windows