NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 99
Status Codes
Explanation: The tape manager (bptm) could not communicate with the NetBackup
Volume Manager service. This communication is required for most operations.
Recommended Action: On Windows, verify that both the NetBackup Device Manager
service and the NetBackup Volume Manager service are running. Start them if necessary.
Note The NetBackup Device Manager service is used only if devices are attached to the
system.
NetBackup Status Code: 82
Message: media manager killed by signal
Explanation: The tape manager (bptm) or disk manager (bpdm) was terminated by
another process or a user.
Recommended Action: This should not occur in normal operation. If you want to
terminate an active backup, use the NetBackup Activity Monitor.
NetBackup Status Code: 83
Message: media open error
Explanation: The tape manager (bptm) or disk manager (bpdm) could not open the device
or file that the backup or restore must use.
Recommended Action:
1. For additional information, check the following:
◆ NetBackup Problems report
◆ Event Viewer Application log
2. Typically, this status code indicates a drive configuration problem that allows more
than one process at a time to open the device.
On Windows, the problem could be that the Media Manager device configuration was
modified but the NetBackup Device Manager service was not restarted. Verify the
configuration and restart the NetBackup Device Manager service.
3. Make sure the tapes are not write protected.
4. For detailed troubleshooting information:
NetBackup 4.5 Troubleshooting Guide for Windows