NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
1. Check the NetBackup Problems report for clues on why the failure occurred.
2. On a Windows system, verify that the
%SystemRoot%\system32\drivers\etc\services file shows the correct
entries for the NetBackup internet processes: bpcd, bpdbm, and bprd.
Ensure that the NetBackup Client Service Port number and NetBackup Request
Service Port number on the Network tab in the NetBackup Client Properties dialog
match the settings in the services file. To display this dialog, start the Backup,
Archive, and Restore interface and click NetBackup Client Properties on the File
menu. The values on the Network tab are written to the services file when the
NetBackup Client service starts.
Also, see “Verifying Host Names and Services Entries” on page 25.
3. Check the level of network activity. An overloaded network can cause this error.
4. If the above actions do not reveal the problem, create a debug log directory for the
process that returned this status code, retry the operation, and check the resulting
debug log.
NetBackup Status Code: 20
Message: invalid command parameter
Explanation: One or more command parameters were not valid. This error can occur
when a master and its media servers or a master server and a client have different levels
of NetBackup installed. For example, if a NetBackup master server has NetBackup 4.5 and
the media server has NetBackup 3.4.
This error can also occur if the wrong parameters are used when executing a command
line.
Recommended Action:
1. Check the NetBackup Problems report for clues.
2. If the error occurs when executing a command on the command line, verify that the
parameters are valid.
3. For NetBackup ServerFree Agent:
◆ If the following appears in the /usr/openv/netbackup/logs/bptm log,
bptm: cannot perform Third-Party-Copy for multiplexed backups
send_brm_msg: ERROR 20
bptm: EXITING with status 20
70 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows