NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 299
Status Codes
Explanation: There was a failed request to create a backup copy, remove a backup copy,
or replace the current copy of the local device databases. These databases are ltidevs
and robotic_def, located in /usr/openv/volmgr/database (UNIX) or
install_path\volmgr\database (Windows).
Recommended Action:
1. Examine the daemon debug log and command or interface output for a more detailed
message on the system error, as follows.
a. If not already enabled, enable debug logging by creating the necessary
directories/folders. Increase the level of verbosity by adding the VERBOSE
option in the vm.conf file and restarting the volume daemon / NetBackup
Volume Manager service, or start vmd with the verbose option.
b. Retry the operation and examine the logs.
2. Examine the permissions and check for the existence of the local device database files.
Display the device configuration to determine whether or not the database is corrupt,
and restore a saved copy of the databases from catalog backups, or delete them and
recreate the device configuration as needed.
Device Configuration Status Code: 44
Message: Cannot discover devices. See the Troubleshooting Guide for details.
Explanation: Any of the following: device discovery was attempted on a platform where
it is not supported according to the currently installed software, there was an internal
consistency problem with the global device database, or device discovery could not obtain
or verify its lock file.
Recommended Action:
1. Check www.veritas.com and product release documentation for supported
platforms for device discovery. Upgrade the installed software to the latest available
patch level if documentation indicates that device discovery is supported on the
targeted host platform.
2. Examine the daemon debug log and command or interface output for a more detailed
message on the system error, as follows.
NetBackup 4.5 Troubleshooting Guide for Windows