NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
Recommended Action: None.
Media Manager Status Code: 2
Message: system error
Explanation: A system call failed. This status code is used for a generic system call failure
that does not have its own status code.
Recommended Action:
1. Check for other error messages in the command or interface output to determine
which system call failed. Enable debug logging, retry the operation, and check the
debug log files for more specific error messages.
2. Check the system application log for error and warning messages.
3. Verify that the system is not running out of virtual memory. If virtual memory is the
problem, shut down unused applications or increase the amount of virtual memory.
To increase virtual memory on Windows:
a. Display the Control Panel.
b. Double-click System.
c. On the Performance tab, set Virtual Memory to a higher value. (On Windows
2000, select Performance Options from the Advanced tab.)
4. Verify that all product binaries are properly installed.
5. Verify that there are no unexpected Media Manager processes running by executing
vmps. Some processes are expected to remain running, though some processes that
are not going away could indicate a more serious problem, such as a hung system call.
Media Manager Status Code: 3
Message: must be root user to execute command
Explanation: The process was started by a user or process that did not have root
privileges (on UNIX) or administrator privileges (on Windows).
Recommended Action: If desired, give the user or process administrator privileges (on
Windows) or root privileges (on UNIX) and retry the operation.
Media Manager Status Code: 4
Message: invalid command usage
202 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows